Air Logistics Customer Care Specialist

Kuehne + Nagel AS; Bentivoglio; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

Join a leading logistics company as an Air Logistics Customer Care Specialist, where you will play a vital role in ensuring customer satisfaction. In this dynamic position, you will assist customers with their inquiries and complaints, ensuring high service standards. You'll collaborate with various teams to monitor shipments and facilitate knowledge exchange, all while focusing on profitability and cost control. This role offers the chance to thrive in a diverse and inclusive environment, where your contributions will make a significant impact on customer experiences and operational excellence.

Competenze

• 3+ years of experience in freight forwarding.
• Strong communication and problem-solving skills required.

Mansioni

• Assist in customer onboarding and implementation.
• Monitor customer shipments and provide proactive updates.
• Support customer inquiries and manage quotations.

Conoscenze

Freight Forwarding

Air Freight Transportation

Communication Skills

Organizational Abilities

Problem-Solving Skills

Bilingual (Italian and English)

Strumenti

CRM Tools

Descrizione del lavoro

Looking for a new challenge? Join our team as an Air Logistics Customer Care Specialist and become part of one of the world's leading logistics companies.

Your Role

In this role, you will assist customers by offering useful information, addressing inquiries, and resolving complaints. You will be the primary point of contact, ensuring that customers are satisfied with our products, services, and features. This role involves maintaining high service standards for both internal and external customers.

Your Responsibilities

• Assist in customer onboarding and implementation to transfer customer requirements into Kuehne+Nagel's systems, ensuring Operational Care & Global Services are informed about deliverables.
• Collaborate in monitoring customer shipments, providing proactive updates and problem-solving to avoid customer complaints.
• Facilitate knowledge exchange with sales and account management teams, ensuring CRM tool updates.
• Focus on ensuring profitability and cost control.
• Support customer inquiry qualification, provide quotations within corporate pricing guidelines, and manage up-selling, follow-up, and closure.

Your Skills and Experiences

• 3 years of experience in freight forwarding.
• Knowledge of air freight transportation is preferred.
• Strong attention to detail, excellent communication, organizational abilities, and problem-solving skills.
• Ability to stay flexible and perform well under pressure.
• Proficiency in both Italian and English.

Good Reasons to Join

Kuehne+Nagel is committed to creating a work environment where everyone is welcome and diversity, equity, and inclusion are prioritized. We seek to realize the full potential of each employee without exception. Our recruitment process is based solely on engaging the best talents to go above and beyond to meet the needs of customers, colleagues, and communities we serve.