AI Quality Governance Engineer (QGE) M/F

WorkWave; Veneto; On-site; EUR 38,000 - 48,000; Full time

Benefits offered by this job

Supplemental healthcare

Smart-working allowances

Job summary

WorkWave cerca un QA Engineer specializzato in automazione e governance della qualità per potenziare i test e l'affidabilità del software SaaS. Collaborerai strettamente con ingegneria e partner esterni per definire standard di qualità e delivery affidabili.

La posizione richiede competenze con Playwright, GitHub Actions e strumenti IA, oltre a metriche DORA, con contratto a tempo indeterminato e sede a Verona.

Qualifications

• 3+ anni di esperienza in ingegneria della qualità software con focus sull'automazione.
• Conoscenza di TypeScript/JavaScript, C#, Python o Java.
• Esperienza con framework di test moderni (Playwright, Selenium, REST-assured per API).
• Esperienza nella lettura/configurazione di flussi YAML di GitHub Actions.
• Mentalità AI-first: usare Claude o Copilot per accelerare la scrittura di test con giudizio.
• Conoscenza delle metriche DORA (Change Failure Rate, MTTR, Escape Rate).

Responsibilities

• Automazione e CI/CD (≈40%): scrivere e mantenere automazione end-to-end e API; configurare gate automatici in GitHub Actions.
• AI tooling & innovazione (≈40%): collaborare con assistenti IA per creare test, template e strumenti interni come il modello di rischio Quality Radar.
• Governance & standards (≈20%): definire gate di qualità, audit di fornitori, monitorare metriche SDLC e collaborare con i tecnici per ridurre gap di testabilità.

Skills

Automation testing

Test automation tools

CI/CD pipelines

AI tooling

DORA metrics

Education

ISTQB (CT-AI/CT-TAE)

Tools

GitHub Actions

Playwright

Selenium

Job description

WorkWave is a leading provider of cloud-based software that supports every stage of a service business's life cycle—from lead management and CRM to scheduling, routing, field operations, and payment facilitation. Our core platforms (PestPac, RealGreen, WinTeam, and TimeGate) serve pest control, lawn and landscape, security, and commercial cleaning companies, from multi-billion-dollar enterprises to the smallest upstart seeking an edge

About the Role

At WorkWave, we treat quality as an engineering discipline, not an inspection checklist. The AI Quality Governance Engineer (QGE) combines technical automation development with high-impact quality governance:

• Engineering: Build scalable automated systems. Write clean test code, set up CI/CD quality gates, and create AI utilities (test skeleton generators, risk-scoring models, auto-triage pipelines).

• Governance: Define "Done" across internal and vendor teams (such as Virtusa), enforce release standards, and track metrics that reflect actual system health (Change Failure Rate, Defect Escape Rate).

• Day-One AI Fluency: AI is integrated directly into daily work. You will use AI pair-programming tools to draft tests and automation scripts, applying engineering judgment to ensure full coverage and edge-case validation.

Key Responsibilities

• Automation & CI/CD (≈40%): Write and maintain end-to-end and API automation using Playwright, UnifiedDriver, and BDD frameworks. Configure automated gates in GitHub Actions to block regressions without slowing deployment.

• AI Tooling & Innovation (≈40%): Pair with AI assistants (Claude, GitHub Copilot) to draft test suites, design reusable prompt templates, and build internal tools like the Quality Radar risk-prediction model.

• Governance & Standards (≈20%): Define quality gates across SDLC checkpoints, audit contractor deliverables, monitor DORA metrics, and partner with Engineering Managers during sprint planning to address testability gaps.

Contract Type: Full-time, Permanent (Contratto a Tempo Indeterminato)

Level / Inquadramento: Mid-Level Livello B2 (CCNL Metalmeccanico PMI Confimi agreement)

Department: Quality Engineering Center of Excellence (COE)

Reports To: Director of Quality / Functional QA Manager

Candidate Profile

Technical & AI Skills (Must Have)

• 3+ years in software quality engineering with a focus on automation.

• Working proficiency in at least one modern language: TypeScript/JavaScript, C#, Python, or Java (.NET/C# or TypeScript preferred).

• Hands-on experience with modern test frameworks (Playwright, Selenium, or RestAssured for APIs).

• Experience reading and configuring GitHub Actions YAML workflows.

• AI-First Mindset: Daily experience using tools like Claude or GitHub Copilot to accelerate test writing, with the critical judgment to detect thin coverage or hallucinations before committing to source control.

• Working knowledge of DORA quality metrics (Change Failure Rate, MTTR, Escape Rate).

Nice to Have

• ISTQB certification (CT-AI or CT-TAE).
• Experience establishing quality gates for offshore/outsourced technical partners.
• Familiarity with SaaS enterprise software (e.g., field service management, ERP, scheduling).
• Professional working proficiency in English (for global technical architecture); Italian language skills for local Verona hub collaboration.

Equal Opportunity & Non-Discrimination Statement

WorkWave is an equal opportunity employer and evaluates applications without discrimination, in compliance with Italian law (Legislative Decrees 198/2006, 215/2003 and 216/2003).

Targeted Placement Priority (Legge 68/1999)

Applications from candidates registered in the ‘collocamento mirato’ lists (Italian Law 68/1999) are welcome and will be given priority, all other requirements being equal. (M/F)

Candidate Privacy Notice (GDPR & D.Lgs. 196/2003)

Categories of Data & Protected Categories (Italian Law 68/1999): We process contact details, work history, education, qualifications, and any information provided in your CV and recruitment correspondence. We do not solicit special-category (sensitive) data, except where strictly necessary to confirm eligibility for Protected Categories under Italian Law 12 March 1999, no. 68 (targeted disability and quota hiring) or to provide reasonable accommodations during interviews.

Access control: Documentation concerning Law 68/1999 is accessible solely to authorized HR/compliance personnel and is kept segregated from technical interviewers and hiring managers.

Data is handled by authorized internal personnel and third-party recruitment/ATS vendors appointed as Data Processors (Art. 28 GDPR). Any data transfers outside the European Economic Area (EEA) rely on valid transfer mechanisms under Chapter V of the GDPR (e.g., EU Adequacy Decisions or EU Standard Contractual Clauses).

https://www.workwave.com/privacy-policy

38000 - 48000 EUR a year

Compensation: Gross Annual Salary (RAL): €38,000 – €48,000 (paid over 13 monthly installments under the applicable Italian CCNL).

Pay Transparency: In line with EU Directive 2023/970, compensation is determined using objective, gender-neutral criteria based on candidate experience, automation capabilities, and technical qualifications.

Benefits: Full statutory contributions (INPS, INAIL), TFR severance accrual, supplemental healthcare (PMI Salute), and smart-working allowances.