Agent Experience Coordinator

Modus Closing; Giugliano in Campania; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A leading company in the real estate industry is seeking an Agent Experience Coordinator to manage office operations and enhance customer experience. The role involves welcoming clients, providing support, and collaborating with teams to ensure smooth office functionality. Ideal candidates will have a background in customer service and a passion for creating community engagement.

Servizi

Participation in incentive programs

Paid time off

Health benefits

401(k)

Commuter benefits

Competenze

• 1-2 years experience in customer service, office management or operations.
• Experience in real estate and enterprise technology is a plus.
• Ability to lift up to 25 lbs and work standard hours in-office.

Mansioni

• Welcome guests, manage mail, and facilitate office events.
• Maintain office appearance and inventory, escalate facility issues.
• Provide 1:1 technology support to customers and assist with marketing.

Conoscenze

Customer service

Communication

Problem-solving

Organizational skills

Strumenti

Zendesk

Salesforce

Confluence

Descrizione del lavoro

At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.

Position : Agent Experience Coordinator

As an Agent Experience Coordinator, you are the first person our customers see when they walk into one of our Compass offices. You will oversee the management of the office to ensure everything is running smoothly and that our Compass office standards are maintained. You will support a small roster of our customers with understanding Compass, training on our tools and programs, assisting with marketing requests, and more. You are passionate about delivering a world-class experience and partnering with the rest of the agent experience team when support is needed.

Location

Note : This is a full-time in-office position in Naples, FL.

Responsibilities

• Serve as the face of the office by welcoming guests, managing mail, facilitating in-office event setup, and providing first-line support for office needs.
• Maintain the overall appearance and organization of the office, manage supply inventory, and escalate facilities issues.
• Support the adoption of Compass technology by providing 1 : 1 support to customers.
• Partner with the National Onboarding team for onboarding new customers.
• Provide basic marketing support, create collateral from templates, and liaise with marketing specialists for complex requests.
• Collaborate with team members and departments to address questions and feedback from agents.
• Troubleshoot technology / device issues, conference room hardware, and enterprise systems.
• Assist with administrative tasks such as sales meeting prep, data entry, and office communications.

Qualifications

• 1-2 years experience in customer service, office management, hospitality, or operations.
• Experience in real estate and with enterprise technology (Zendesk, Salesforce, Confluence) is a plus.
• Excellent listening, communication, and empathetic skills.
• Passion for creating community and fostering engagement.
• Strong problem-solving, analytical, and organizational skills.
• Ability to work in-office during standard hours and lift up to 25 lbs.

Perks and Benefits

Participation in incentive programs, paid time off, health benefits, 401(k), FSAs, commuter benefits, insurance, and various support programs for parents, caregivers, and pets.

Our Culture

We believe everyone deserves to find their place where they can thrive. Our culture emphasizes diversity, equity, inclusion, growth, and mobility. We are committed to providing competitive compensation, benefits, and professional development opportunities.

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