Aftersales Service Specialist (f / m / x) Italy

XCMG Europe GmbH; Trentino-Alto Adige; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

XCMG Europe GmbH is seeking a Technical Support Specialist to ensure exceptional aftersales service. This role involves managing customer issues and coordinating with technical teams while supporting operational tasks. Ideal candidates should possess a relevant degree, fluency in Italian and English, and experience in the construction machinery sector, offering great opportunities for growth in a collaborative environment.

Servizi

Competitive salary and additional social benefits

Opportunities for training and development

International work environment

Competenze

• Experience in technical support roles in construction machinery industry.
• Strong communication and problem-solving skills.
• Flexible and adaptable to changing priorities.

Mansioni

• Ensure customer satisfaction through efficient aftersales support.
• Manage product issues and coordinate timely solutions.
• Assist in organizing and delivering training sessions.

Conoscenze

Communication

Problem Solving

Detail-oriented

Fluency in English

Fluency in Italian

Knowledge of Chinese

Formazione

Bachelor's degree or equivalent experience

Strumenti

CRM

MS Office

Service management tools

Descrizione del lavoro

• Ensure customer satisfaction through efficient aftersales support and clear communication
• Manage product issues, coordinate timely solutions, and follow up with customers
• Collaborate with technical teams and coordinate with the Chinese headquarters when necessary
• Support general administration and operational tasks
• Use online systems to track claims and spare parts procurement progress
• Assist the aftersales manager in organising and delivering training sessions

Your profile

• Bachelor’s degree or equivalent experience in relevant field
• Fluency in Italian and English; knowledge of Chinese is a plus
• Experience in technical support roles within construction machinery industry
• Strong communication and problem-solving skills
• Proficient with CRM, MS Office, and service management tools
• Detail-oriented, flexible, and adaptable to changing priorities

Why us?

• The opportunity to develop pioneering solutions in a creative environment
• Competitive salary and additional social benefits
• Flat hierarchies, open communication and a great team atmosphere
• A wide range of training and development opportunities
• Regular company events and a harmonious and collegial working atmosphere
• International work environment with exposure to cross-cultural collaboration

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