Aftersales Service Specialist (f / m / x) Italy

XCMG_ITALIA; Roma; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

XCMG, a leading construction machinery manufacturer, is seeking an Aftersales Service Specialist to enhance customer satisfaction and support product management. The role involves technical collaboration, training initiatives, and utilizing online systems for tracking, set in a multicultural environment offering competitive benefits and growth opportunities.

Servizi

Competitive salary

Training and development opportunities

Regular company events

Harmonious and collegial working atmosphere

Competenze

• Fluency in Italian and English; knowledge of Chinese is a plus.
• Experience in technical support roles within the construction machinery industry.
• Detail-oriented, flexible, and adaptable.

Mansioni

• Ensure customer satisfaction through efficient aftersales support.
• Manage product issues and coordinate timely solutions.
• Assist in organizing and delivering training sessions.

Conoscenze

Communication

Problem Solving

Formazione

Bachelor’s degree or equivalent experience

Strumenti

CRM

MS Office

Service management tools

Descrizione del lavoro

Aftersales Service Specialist (f / m / x) Italy

Aftersales Service Specialist (f / m / x) Italy

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Welcome to XCMG – one of the world’s largest manufacturers of construction machinery.

We design and produce cutting-edge excavators, cranes, earthmoving, and road construction equipment for customers in the construction, mining, and energy sectors.

At XCMG, you’ll have the opportunity to advance your career and apply your expertise in a forward-looking, intercultural environment.

To support our continued growth, we are looking for :

Aftersales Service Specialist (f / m / x) Italy

Your mission

• Ensure customer satisfaction through efficient aftersales support and clear communication
• Manage product issues, coordinate timely solutions, and follow up with customers
• Collaborate with technical teams and coordinate with the Chinese headquarters when necessary
• Support general administration and operational tasks
• Use online systems to track claims and spare parts procurement progress
• Assist the aftersales manager in organising and delivering training sessions

Your profile

• Bachelor’s degree or equivalent experience in relevant field
• Fluency in Italian and English; knowledge of Chinese is a plus
• Experience in technical support roles within construction machinery industry
• Strong communication and problem-solving skills
• Proficient with CRM, MS Office, and service management tools
• Detail-oriented, flexible, and adaptable to changing priorities

Why us?

• The opportunity to develop pioneering solutions in a creative environment
• Competitive salary and additional social benefits
• Flat hierarchies, open communication and a great team atmosphere
• A wide range of training and development opportunities
• Regular company events and a harmonious and collegial working atmosphere
• International work environment with exposure to cross-cultural collaboration

Seniority level

Seniority level

Associate

Employment type

Employment type

Full-time

Job function

Job function

Customer Service

Machinery Manufacturing and Commercial and Service Industry Machinery Manufacturing

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