Aftersales Service Specialist (f / m / x) Italy

XCMG Europe GmbH; Cuneo; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading company in the construction machinery industry is seeking a technical support professional to ensure customer satisfaction and manage product issues. This role involves collaboration with both local and international teams, training delivery, and utilizing CRM tools to track project progress. The ideal candidate will have a bachelor's degree, fluency in Italian and English, and a strong background in technical support.

Servizi

Competitive salary and social benefits

Training and development opportunities

International work environment

Regular company events

Competenze

• Experience in technical support roles within construction machinery industry.
• Knowledge of Chinese is a plus.

Mansioni

• Ensure customer satisfaction through efficient aftersales support.
• Manage product issues and coordinate timely solutions.
• Organise and deliver training sessions as needed.

Conoscenze

Communication

Problem Solving

Fluency in Italian

Fluency in English

Detail-oriented

Adaptability

Formazione

Bachelor’s degree or equivalent experience

Strumenti

CRM

MS Office

Service management tools

Descrizione del lavoro

• Ensure customer satisfaction through efficient aftersales support and clear communication
• Manage product issues, coordinate timely solutions, and follow up with customers
• Collaborate with technical teams and coordinate with the Chinese headquarters when necessary
• Support general administration and operational tasks
• Use online systems to track claims and spare parts procurement progress
• Assist the aftersales manager in organising and delivering training sessions

Your profile

• Bachelor’s degree or equivalent experience in relevant field
• Fluency in Italian and English; knowledge of Chinese is a plus
• Experience in technical support roles within construction machinery industry
• Strong communication and problem-solving skills
• Proficient with CRM, MS Office, and service management tools
• Detail-oriented, flexible, and adaptable to changing priorities

Why us?

• The opportunity to develop pioneering solutions in a creative environment
• Competitive salary and additional social benefits
• Flat hierarchies, open communication and a great team atmosphere
• A wide range of training and development opportunities
• Regular company events and a harmonious and collegial working atmosphere
• International work environment with exposure to cross-cultural collaboration

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