Aftersales Service Specialist (f / m / x) Italy

XCMG Europe GmbH; Biella; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading company in the construction machinery sector is seeking a Technical Support Specialist to ensure customer satisfaction and provide aftersales support. This role involves managing product issues, collaborating with teams for solutions, and supporting training. The ideal candidate will have strong communication skills and experience within the industry.

Servizi

Competitive salary and additional social benefits

Flat hierarchies and open communication

Wide range of training and development opportunities

Regular company events and a harmonious working atmosphere

International work environment

Competenze

• Fluency in Italian and English; knowledge of Chinese is a plus.
• Experience in technical support roles within construction machinery industry.

Mansioni

• Ensure customer satisfaction through effective aftersales support and communication.
• Manage product issues and assist in organizing training sessions.

Conoscenze

Communication

Problem Solving

Detail-oriented

Flexibility

Formazione

Bachelor’s degree or equivalent experience

Strumenti

CRM

MS Office

Service management tools

Descrizione del lavoro

• Ensure customer satisfaction through efficient aftersales support and clear communication
• Manage product issues, coordinate timely solutions, and follow up with customers
• Collaborate with technical teams and coordinate with the Chinese headquarters when necessary
• Support general administration and operational tasks
• Use online systems to track claims and spare parts procurement progress
• Assist the aftersales manager in organising and delivering training sessions

Your profile

• Bachelor’s degree or equivalent experience in relevant field
• Fluency in Italian and English; knowledge of Chinese is a plus
• Experience in technical support roles within construction machinery industry
• Strong communication and problem-solving skills
• Proficient with CRM, MS Office, and service management tools
• Detail-oriented, flexible, and adaptable to changing priorities

Why us?

• The opportunity to develop pioneering solutions in a creative environment
• Competitive salary and additional social benefits
• Flat hierarchies, open communication and a great team atmosphere
• A wide range of training and development opportunities
• Regular company events and a harmonious and collegial working atmosphere
• International work environment with exposure to cross-cultural collaboration

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