Aftermarket Customer Service Supervisor

TN Italy; Mezzago; In loco; EUR 40.000 - 80.000; Tempo pieno

Descrizione del lavoro

Ein etabliertes Unternehmen sucht einen Aftermarket Customer Service Manager, der die operativen Aspekte des Service-Managements leitet. In dieser Rolle sind Sie verantwortlich für die Gewährleistung der Kundenzufriedenheit, die Überwachung von Gewinn und Verlust sowie die Optimierung von Serviceprozessen. Sie werden Teil eines multikulturellen Teams und haben die Möglichkeit, Ihre Karriere durch Schulungen und Entwicklungsmöglichkeiten voranzutreiben. Wenn Sie eine Leidenschaft für Kundenservice und technische Lösungen haben, ist dies die perfekte Gelegenheit für Sie.

Servizi

Multikulturelles Umfeld

Versicherungsleistungen

Cafeteria-Paket

Karriereentwicklung und Schulungsmöglichkeiten

Competenze

• Abschluss in Mechatronik, Maschinenbau oder ähnlichem.
• Mehrjährige Erfahrung im Kundenservice und Management.

Mansioni

• Verantwortlich für die Verwaltung der operativen Aspekte des Kundenservice.
• Koordination zwischen verschiedenen Teams und Kundenkontakt.

Conoscenze

Kommunikationsfähigkeiten

Kenntnisse über Ventile und Aktuatoren

Management-Erfahrung

Englischkenntnisse

Flexibilität und Resilienz

Formazione

Universitätsabschluss in Mechatronik

Maschinenbau oder vergleichbare Ausbildung

Strumenti

Relevante Softwaresysteme

Descrizione del lavoro

Role Summary:

As an Aftermarket Customer Service Manager, you will be responsible for managing all operational aspects related to warranty, service/repair/TAR contracts, and the supply of products and/or services. You will also oversee profit and loss for your function, expand service potential, and ensure customer satisfaction.

You will handle the day-to-day operations of the service team, act as the main contact for customers, coordinate between cross-functional teams, and assess risks. The role is based in the global Quick Response Centre (QRC) of FCD, with anticipated travel to customer sites.

Responsibilities:

• Support a positive HSE culture and maintain a safe work environment.
• Ensure operational KPIs related to after-market services are met.
• Support existing customers and acquire new ones in coordination with sales.
• Coordinate warranty processes within the sub-region and liaise with worldwide QRCs.
• Supervise Field Service Technicians and review service reports.
• Perform field visits, assessments, and conclude service contracts.
• Monitor profitability of the after-market department.
• Optimize service processes and participate in developing innovative solutions.
• Manage interfaces with engineering, service providers, purchasing, and quality teams.
• Evaluate operational metrics and enforce safety and quality standards.
• Support operational tasks as needed.

Requirements:

• University degree in mechatronics, mechanical, industrial engineering, or similar, or equivalent experience.
• Strong communication skills in an international environment.
• Knowledge of valves and actuators, including testing and troubleshooting.
• Several years of professional and management experience in service and customer support.
• Excellent English skills and willingness to travel.
• High quality awareness, commitment, flexibility, and resilience.
• Proficiency in relevant software systems.
• Independent, team-oriented, entrepreneurial mindset.

Additional:

Some travel may be required.

What we offer:

• Multicultural environment and team events.
• Insurance benefits.
• Cafeteria package.
• Career development and training opportunities.