After Sales Technical Support & Training Instructor - Baoli EMEA

KION; Lainate; Ibrido; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading international provider of material handling solutions in Lainate, Italy is seeking an After Sales Technical Support & Training Instructor to enhance customer satisfaction, manage warranties, and ensure quality standards. Candidates should have a technical background and strong analytical skills. This full-time role offers opportunities for remote work and employee benefits.

Servizi

Attractive compensations & employee benefits

Possibilities for regular remote work

Company-subsidized canteen prices

Competenze

• Fluent in written and spoken English.
• Experience in customer service.
• Good analytical skills.
• Team player with hands-on mentality.

Mansioni

• After-sales quality management.
• Collect, analyze, and evaluate product feedback.
• Safeguard compliance of technical standards in collaboration.

Conoscenze

Revenue Growth

Adult Learning Principles

Management Training

Product Knowledge

Sales Training Program

Formazione

Certified technician or engineering degree (mechanical and electrical)

Descrizione del lavoro

Baoli EMEA is a member of Germany's KION Group AG, one of the world's largest material handling equipment and solutions providers. Baoli EMEA offers affordable forklift trucks, warehouse equipment, and spare parts to its customers across Europe, the Middle East, and Africa.

In the growing economy market segment, Baoli EMEA is currently expanding its central product support team in Lainate (Milano), Italy. It is the company's goal to provide best-in-class after-sales services to its network partners. For that reason, we are looking for an After Sales Technical Support & Training Instructor. This position will actively support our international sales & service network in solving their technical issues, increasing the network's product support levels, and safeguarding serviceability and quality of our truck portfolio.

Addition tasks include warranty case management, steering of the new truck pre-delivery inspection, and coordination of potential field actions across the market. This position requires close collaboration with our internal network (e.g., the factory in China). It will regularly be required to be onsite at our new trucks distribution center in Rolo, Reggio Emilia, Italy.

We are a small but growing team in which you have the chance to have a real impact on customer satisfaction, to implement your ideas, to personally grow, and to jointly shape the future of Baoli EMEA.

Please note: In this position, you will be required to speak English as our network partners are located across Europe, Middle East, and Africa.

We offer:

A company with a future: Baoli EMEA is a growing organization in a very dynamic market. As part of the German KION Group, we are establishing a credible foundation for long-term success.

Various privileges: possibilities for regular remote work, attractive compensations & employee benefits, chances to learn new professional skills, a canteen with company-subsidized prices, an open and friendly working environment.

Tasks and Qualifications

Your responsibilities:

• After-sales quality management
• Collect, analyze, and evaluate product feedback
• Define solutions, follow-up, and safeguard their implementation with our factory
• Document and communicate quality improvements
• Organize, steer, and follow-up field actions in EMEA when required
• Safeguard compliance of technical standards in collaboration with our factory and network partners
• Steer and optimize the pre-delivery inspections performed in our facility in Rolo, Italy
• Represent after-sales interests in the development of new products
• Network enablement & process development
• Actively cultivate the relationships with our network partners
• Monitor the product support level within the Baoli network, identify improvements, and educate our organization to improve the overall technical product support (e.g., diagnostics)
• Evaluate special training needs, prepare, and carry them out
• Technical implementation of new products and projects
• Manage continuous process improvements
• Provide feedback to our internal suppliers to improve our overall service level

Qualifications:

• Certified technician or an engineering degree (mechanical and electrical)
• Experience in customer service
• Good analytical skills
• Team player with hands-on mentality
• Organized, solution-driven, and proactive
• Open, persistent, and friendly nature
• Fluent in written and spoken English

Workplace: Lainate (MI) - Italy

Key Skills

• Revenue Growth
• Adult Learning Principles
• Management Training
• Product Knowledge
• Sales Meetings
• Account Management
• E Learning
• Territory
• Product Training
• Sales Goals
• Sales Process
• Sales Organisation
• Sales Training Program
• Direct Reports
• Training Materials

Employment Type: Full Time

Experience: years

Vacancy: 1