After Sales Specialist

Dentsply Sirona; Roma; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading company in the dental industry seeks an After Sales Specialist in Rome. This role focuses on enhancing customer satisfaction through direct support and technical advice while collaborating with dealers and service partners. Candidates should have relevant technical expertise, strong communication skills, and a customer-centric mindset. Opportunities for professional development and market leadership are offered.

Competenze

• Experience in call centers or customer facing roles.
• Knowledge of clinical workflows in dental practices.
• Familiarity with CRM tools like Salesforce.

Mansioni

• Ensure aftersales customer satisfaction for entire product portfolio.
• Provide technical support to dealers and end customers.
• Conduct service visits for equipment installation and troubleshooting.

Conoscenze

Technical troubleshooting

Effective communication

Organisational skills

Customer focus

IT networking knowledge

Formazione

High School diploma in relevant field

Bachelor's degree preferred

Descrizione del lavoro

Requistion ID: 80647

Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona’s products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona’s global headquarters is located in Charlotte, North Carolina, USA. The company’s shares are listed in the United States on NASDAQ under the symbol XRAY.

Bringing out the best in people

As advanced as dentistry is today, we are dedicated to making it even better. Our people have a passion for innovation and are committed to applying it to improve dental care. We live and breathe high performance, working as one global team, bringing out the best in each other for the benefit of dental patients, and the professionals who serve them. If you want to grow and develop as a part of a team that is shaping an industry, then we’re looking for the best to join us.

Working at Dentsply Sirona you are able to:

Develop faster - with our commitment to the best professional development.

Perform better - as part of a high-performance, empowering culture.

Shape an industry - with a market leader that continues to drive innovation.

Make a difference -by helping improve oral health worldwide.

Dentsply Sirona is looking for its offices in Rome an:

After Sales Specialist

To improve the after sales end-customer satisfaction via the implementation of the company’s after sales strategic plan. To strengthen the after sales presence in the field within the Italian dental market and to promote sales through after sales successes. To support Dentsply Sirona’s equipment dealers’ network, service partners and the end user customers with Dentsply Sirona CTS Solutions.

Key responsabilities:

• Ensure aftersales end customer satisfaction for the whole CTS product portfolio.
• Support the existing dealer network and service partners on escalated case as a technical specialist for the whole product portfolio, through joint on-site customer visits and specialistic consultation.
• Provide technical support to direct customers.
• Execute service visits to install, maintain, repair and exchange faulty equipment onsite by effectively understanding end customer incident root cause(s), and effectively communicate the next steps.
• Coordinate with CCO stakeholders (e.g. sales, customer service, remote technology service), Dealers, 3rd level support and other 3rd parties (e.g., Lenovo, Atos) when necessary to resolve issues.
• Preparation and participation in trade shows and exhibitions.
• Travel to attend customer facing events.

· Implementation of technical trainings and support for dealer service engineers in Italy.

· Delivery of product trainings for end users.

· Record and track all pertinent information received on product problems and complaints.

Participate in company’s after sales projects.

· Ensure all Technology Services related tools are maintained/operated in a coherent fashion.

· Use & maintain accurate data in Dentsply Sirona CRM tools (namely Salesforce, Siroforce) to record and manage product complaints and plan all day-to-day/month-to-month after sales activities.

Education:

High School diploma or similar qualification in biomedical engineering, Mechanical Engineering, Bioinformatics, Information Technology, or a relevant field. Bachelor’s degree is preferred.

Years and Type of Experience:

· Some years of call center/customer facing experience.

· Previous experience in Technical Support / Customer Service background or similar.

· Good understanding of clinical workflows in practices.

· As an extension to the above experience, a dental field related experience is desirable.

· Able to use CRM tools.

· Familiarity with the dental/medical practice and hospital environments.

Key Skills, Knowledge & Capabilities:

· Has effective technical and error troubleshooting skills (IT, Electronics, Electro-pneumatic systems)

· Competent IT networking knowledge.

· Enthusiastic, efficient, and highly organised – desire to constantly improve efficiencies and customer focus.

• Ability to work individually and within a highly collaborative team environment.

· Structured and clear thinker – ability to prioritise a demanding workload through business planning and territory management.

· Computer literate: Word, Excel, Outlook, PowerPoint

· Excellent communication skills, including presentation skills.

· Highly numerate & strong financial skills.

· Fluent in Italian and professional level of English. Further languages of advantage.

· Able to undertake regular business travel across Italy, i.e. 1 – 2 nights per month, (2 – 3 during induction phase and occasional overseas for 3 - 4 nights).

We invite candidates to exclude from their CV any information related to gender, marital status, caregiving responsibilities, or any other details that are not relevant to the selection process.

DentsplySirona is an Equal Opportunity/ Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or protected Veteran status. We appreciate your interest in DentsplySirona.

If you need assistance with completing the online application due to a disability, please send an accommodation request to [e-mail]. Please be sure to include “Accommodation Request” in the subject.