After Sales Service Specialist

JA Solar; Pavia; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading renewable energy company in Lombardia is seeking an experienced professional to lead the testing and debugging of energy storage systems. You will oversee after-sales operations and provide training to technical teams. The ideal candidate should have a strong background in energy systems and be capable of troubleshooting and optimizing equipment operations. This role offers the opportunity to work in a dynamic environment focused on innovation and quality.

Mansioni

• Lead the functional testing of energy storage systems to ensure compliance with standards.
• Quickly locate and resolve faults in energy storage equipment.
• Formulate equipment inspection and maintenance plans.
• Organize technical training for the after-sales team.
• Gather customer usage data and analyze operation anomalies.
• Collaborate with the R&D team on new product designs.
• Provide training on common after-sales issues.
• Create training and after-sales technical documents.

Descrizione del lavoro

Responsibilities

• System Function Verification and Debugging: Lead the functional testing of energy storage systems (PCS, BMS, battery cabinets) to ensure compliance with electrical standards and design requirements, and complete joint commissioning tests and trial operation acceptance. Escalate special issues to relevant departments in a timely manner until closed-loop resolution is achieved.
• Equipment Fault Diagnosis and Defect Elimination: Quickly locate and resolve faults in energy storage equipment, establish a mechanism for dry contact signal verification and CAN communication calibration, and optimize equipment stability in special environments. Master product performance and logical principles, collect customer information and feedback, and actively facilitate interaction with customers and internal information circulation.
• After-sales Operation and Maintenance Management: Formulate equipment inspection and maintenance plans, guide customers in fault handling, improve the online operation time of equipment, and reduce the unplanned shutdown rate.
• Technical Team Leadership and Training: Organize technical training for the after-sales team to enhance members\' core skills such as BMS / PCS compatibility debugging and Pack maintenance (cell replacement, balancing, insulation testing).
• Product Optimization and Feedback Collection: Gather customer usage data and requirements, analyze BMS operation anomalies, develop product improvement plans, and promote supplier quality control.
• Cross-departmental Collaboration and Technical Research: Collaborate with the R&D team to verify the feasibility of new product designs, participate in new equipment experiments and process verification, and promote the implementation of technical solutions.
• On-site or Remote Training on Common Issues such as After-sales Faults: Provide on-site or remote training for customers or relevant personnel on common issues including after-sales faults.
• Development of Training Materials and After-sales Technical Documents: Create and compile materials such as training documents and after-sales technical documents.