After Sales Lead

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And do you want to make healthcare safer, better and more reliable?

Join our Team!

Join us as an After Sales Lead at Dedalus, one of the world’s leading healthcare technology companies, on our Global Delivery and Cloud Enablement Team in Italy to do the best work of your career and make a profound impact in providing better care for a healthier planet.

What you’ll achieve

As an After Sales Lead, you will be responsible for the implementation and management of business processes and the associated software to support effective management of Global Dedalus Customer After Sales support.

Working with an extended, highly skilled team, you will make a profound impact throughout the healthcare sector.

You will:

• Process Manager for After Sales: Responsible for developing, managing, and implementing supporting After Sales processes.
• Serve as the After Sales interface into the OneERP Transformation program, providing subject matter expertise.
• Develop business cases to gauge initiatives and projects impacting After Sales.
• Lead initiatives to drive After Sales efficiencies and operational objectives.
• Support ServiceNow deployments/migrations as the subject matter expert, including knowledge transfer, testing, data collection, and requirements gathering.
• Participate in ServiceNow Release Planning activities.
• Create and maintain After Sales KPI and Service Excellence Dashboard reporting, following the monthly reporting cadence.

Take the next step towards your dream career

At Dedalus, life flows through our software. Every day, we do something special by helping caregivers and health professionals deliver better care to their communities. Take the next step in your career that will make a profound impact. Here’s what you’ll need to succeed:

• Advanced ServiceNow knowledge
• ITIL Foundation Certification
• Reporting and Data Analytics skills
• Business operational knowledge
• Project management skills
• Strong interpersonal skills
• Self-driven and motivated attitude
• Process creation experience
• Experience working in a global environment
• Understanding of data privacy and protection principles
• Fluency in English; French is a plus

Key Stakeholders (you will work with):

• Data Privacy
• QARA
• Regional Delivery and After Sales Management
• DITG
• OneERP Business Transformation Office
• Global Delivery and Cloud Enablement
• After Sales Process Owners

Other Information:

Available for business trips (2-3 days/week, 1 week/month, maximum 2 weeks/month) within the EU: Italy, France, UK, Germany, Spain.

We are Dedalus. Come join us!

Dedalus is committed to providing an engaging, rewarding work environment that reflects the passion our employees bring to our mission of helping clinicians and nurses deliver better care to their communities.

Our culture encourages learning and innovation, enabling clinical cooperation and processes while making a meaningful difference for millions worldwide. Every individual is vital to our success, and we are proud of the important work we do daily.

Our diverse team of 7,600 people across more than 40 countries works together to innovate and improve healthcare options for millions of patients globally. We are the people of Dedalus.

Our Diversity & Inclusion Commitment reflects our approach to ensuring respect, inclusion, and success for all colleagues and communities. We are dedicated to fostering an inclusive and diverse workplace, recognizing the need for continuous improvement on this journey.