After Sales Lead

TN Italy; Italia; Remoto; EUR 45.000 - 75.000; Tempo pieno

Descrizione del lavoro

Join a leading healthcare technology company as an After Sales Lead, where you will play a crucial role in enhancing after-sales processes and supporting global customer needs. Collaborate with a skilled team to implement effective management strategies, develop business cases, and drive operational efficiencies. This position offers the opportunity to make a significant impact on the healthcare sector while working in a dynamic and innovative environment. If you are passionate about improving healthcare and possess strong ServiceNow expertise, this role is perfect for you.

Competenze

• Advanced knowledge of ServiceNow and ITIL certification required.
• Experience in reporting, data analytics, and project management is essential.

Mansioni

• Manage and develop after-sales processes and initiatives.
• Lead improvements in After Sales efficiencies and support ServiceNow deployments.

Conoscenze

Advanced ServiceNow knowledge

ITIL Foundation Certification

Experience in reporting and data analytics

Business operational knowledge

Project management skills

Strong interpersonal skills

Self-driven and motivated attitude

Experience in process creation

Experience working in a global environment

Understanding data privacy and protection principles

Fluency in English

Fluency in French

Descrizione del lavoro

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And do you want to make healthcare safer, better and more reliable?

Join our Team!

Join us as an After Sales Lead at Dedalus, one of the world’s leading healthcare technology companies, on our Global Delivery and Cloud Enablement Team in Italy to do the best work of your career and make a profound impact in providing better care for a healthier planet.

What you’ll achieve

As an After Sales Lead, you will be responsible for the implementation and management of business processes and the associated software to support effective management of global Dedalus customer after-sales support.

Working with a highly skilled team, you will make a significant impact throughout the healthcare sector.

You will:

• Manage and develop after-sales processes.
• Provide subject matter expertise for the After Sales interface into the OneERP Transformation program.
• Develop business cases for initiatives impacting After Sales.
• Lead initiatives to improve After Sales efficiencies and meet operational objectives.
• Support ServiceNow deployments/migrations, including knowledge transfer, testing, data collection, and requirements gathering.
• Participate in ServiceNow release planning activities.
• Create and maintain KPI and Service Excellence dashboards for After Sales reporting.

Take the next step towards your dream career

At Dedalus, life flows through our software. Every day, we help caregivers and health professionals deliver better care to their communities. Take the next step in your career to make a profound impact. Here’s what you’ll need to succeed:

• Advanced ServiceNow knowledge
• ITIL Foundation Certification
• Experience in reporting and data analytics
• Business operational knowledge
• Project management skills
• Strong interpersonal skills
• Self-driven and motivated attitude
• Experience in process creation
• Experience working in a global environment
• Understanding data privacy and protection principles
• Fluency in English; French is a plus

Key Stakeholders (you will work with):

• Data Privacy
• QARA
• Regional Delivery and After Sales Management
• DITG
• OneERP Business Transformation Office
• Global Delivery and Cloud Enablement
• After Sales Process Owners

Other Information:

Available for business trips (2-3 days/week, once a month, up to 2 weeks/month) within the EU: Italy, France, UK, Germany, Spain

We are Dedalus, come join us

Dedalus is committed to providing an engaging, rewarding work environment that reflects our passion for helping clinicians and nurses deliver better care. Our culture encourages learning, innovation, and collaboration to make a meaningful difference for millions worldwide. We are proud of our diverse team of 7,600 people across more than 40 countries, dedicated to advancing healthcare. We also prioritize diversity and inclusion, striving to create an equitable workplace for all.