After Sales Lead

TN Italy; Genova; In loco; EUR 40.000 - 80.000; Tempo pieno

Descrizione del lavoro

Join a forward-thinking healthcare technology company as an After Sales Lead, where you'll play a crucial role in enhancing healthcare delivery. This position offers the opportunity to manage and implement innovative After Sales processes, collaborate with skilled teams, and support ServiceNow deployments. You'll be driving efficiencies and operational objectives that impact the healthcare sector positively. If you're passionate about making a difference and thrive in a dynamic environment, this role is perfect for you. Take the next step in your career and help shape the future of healthcare.

Competenze

• Proven experience in managing After Sales processes and software.
• Strong expertise in ServiceNow deployments and data analytics.

Mansioni

• Develop and manage After Sales processes and software.
• Lead initiatives to enhance After Sales efficiencies.

Conoscenze

Advanced ServiceNow knowledge

ITIL Foundation Certification

Reporting and Data Analytics skills

Business operational knowledge

Project management skills

Strong interpersonal skills

Self-driven and motivated

Process creation experience

Experience working in a global environment

Understanding of data privacy and protection principles

Fluent in English

French language skills

Descrizione del lavoro

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And do you want to make healthcare safer, better and more reliable?

Join our Team!

Join us as an After Sales Lead at Dedalus, one of the world’s leading healthcare technology companies, on our Global Delivery and Cloud Enablement Team in Italy to do the best work of your career and make a profound impact in providing better care for a healthier planet.

What you’ll achieve

As an After Sales Lead, you will be responsible for the implementation and management of business processes and the associated software to support effective management of Global Dedalus Customer After Sales support.

Working with an extended, highly skilled team, you will make a profound impact throughout the healthcare sector.

You will:

• Process Manager for After Sales. Responsible for developing, managing, and implementing the supporting After Sales processes.
• Serve as the After Sales interface into the OneERP Transformation program to provide subject matter expertise.
• Develop Business Cases to gauge initiatives and projects impacting After Sales.
• Lead initiatives to drive After Sales efficiencies and operational objectives.
• Support ServiceNow deployments/migrations as the subject matter expert, including knowledge transfer, testing, data and requirements gathering, etc.
• Participate in ServiceNow Release Planning activities.
• Create and maintain the After Sales KPI and Service Excellence Dashboard reporting, including the monthly reporting cadence.

Take the next step towards your dream career

At Dedalus, life flows through our software. Every day, we do something special by helping caregivers and health professionals deliver better care to their communities. Take the next step in your career that will make a profound impact. Here’s what you’ll need to succeed:

• Advanced ServiceNow knowledge
• ITIL Foundation Certification
• Reporting and Data Analytics skills
• Business operational knowledge
• Project management skills
• Strong interpersonal skills
• Self-driven and motivated
• Process creation experience
• Experience working in a global environment
• Understanding of data privacy and protection principles
• Fluent in English; French is a plus

Key Stakeholders (you will work with):

• Data Privacy
• QARA
• Regional Delivery and After Sales Management
• DITG
• OneERP Business Transformation Office
• Global Delivery and Cloud Enablement
• After Sales Process Owners

Other Information:

Available for business trips (2-3 days/week for 1 week/month, maximum 2 weeks/month) within the EU: Italy, France, UK, Germany, Spain

We are Dedalus — come join us

Dedalus is committed to providing an engaging, rewarding work environment that reflects the passion our employees bring to our mission of helping clinicians and nurses deliver better care to their communities.

Our culture encourages learning and innovation, enabling clinical cooperation and processes, and making a meaningful difference for millions of people worldwide. Each individual is central to our activities and success. That’s why we are proud of the important work we do every day.

Our diverse team of 7,600 people across more than 40 countries collaborates to drive better healthcare options for millions of patients. We are the people of Dedalus.

Our Diversity & Inclusion Commitment outlines our approach to ensuring respect, inclusion, and success for all colleagues and communities. We are dedicated to fostering an inclusive and diverse workplace, recognizing the need for ongoing improvement, authenticity, and ambition.