After Sales Lead

TN Italy; Bologna; In loco; EUR 45.000 - 85.000; Tempo pieno

Descrizione del lavoro

An innovative healthcare technology company is seeking an After Sales Lead to join their dynamic team. This role offers the opportunity to make a significant impact on healthcare delivery by managing After Sales processes and collaborating with a skilled team. You will utilize your expertise in ServiceNow and project management to enhance operational efficiencies and support global initiatives. Join a diverse and passionate team dedicated to improving healthcare outcomes and fostering a culture of innovation and learning. This is your chance to contribute to meaningful change in the healthcare sector while advancing your career in a supportive environment.

Competenze

• Proven experience in managing After Sales processes and software.
• Strong understanding of ServiceNow deployments and data analytics.

Mansioni

• Manage and develop After Sales processes and support effective management.
• Lead initiatives to improve After Sales efficiencies and meet objectives.

Conoscenze

Advanced ServiceNow knowledge

ITIL Foundation Certification

Reporting and Data Analytics skills

Business operational knowledge

Project management skills

Strong interpersonal skills

Self-driven and motivated attitude

Experience in process creation

Experience working in a global environment

Understanding of data privacy and protection principles

Fluency in English

Fluency in French

Descrizione del lavoro

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And do you want to make healthcare safer, better and more reliable?

Join our Team!

Join us as an After Sales Lead at Dedalus, one of the world’s leading healthcare technology companies, on our Global Delivery and Cloud Enablement Team in Italy to do the best work of your career and make a profound impact in providing better care for a healthier planet.

What you’ll achieve

As an After Sales Lead, you will be responsible for implementing and managing business processes and the associated software to support effective management of Global Dedalus Customer After Sales support.

Working with a highly skilled team, you will make a significant impact throughout the healthcare sector.

You will:

• Manage and develop After Sales processes.
• Provide subject matter expertise for the After Sales interface into the OneERP Transformation program.
• Develop business cases for initiatives impacting After Sales.
• Lead initiatives to improve After Sales efficiencies and meet operational objectives.
• Support ServiceNow deployments/migrations, including knowledge transfer, testing, data gathering, and requirements specification.
• Participate in ServiceNow Release Planning activities.
• Create and maintain After Sales KPI and Service Excellence Dashboard reports.

Take the next step towards your dream career

At Dedalus, life flows through our software. Every day, we help caregivers and health professionals deliver better care. Take the next step in your career and make a profound impact. To succeed, you will need:

• Advanced ServiceNow knowledge
• ITIL Foundation Certification
• Reporting and Data Analytics skills
• Business operational knowledge
• Project management skills
• Strong interpersonal skills
• Self-driven and motivated attitude
• Experience in process creation
• Experience working in a global environment
• Understanding of data privacy and protection principles
• Fluency in English; French is a plus

Key Stakeholders (you will collaborate with):

• Data Privacy
• QARA
• Regional Delivery and After Sales Management
• DITG
• OneERP Business Transformation Office
• Global Delivery and Cloud Enablement
• After Sales Process Owners

Other Information:

Availability for business trips (2-3 days/week, one week/month, up to 2 weeks/month) within the EU: Italy, France, UK, Germany, Spain

We are Dedalus, come join us

Dedalus is committed to providing an engaging and rewarding work environment that reflects our employees' passion for helping clinicians and nurses deliver better care. We foster a culture of learning and innovation, enabling clinical cooperation and process improvement, making a meaningful difference for millions worldwide. Our diverse team of 7,600 people across more than 40 countries works together to drive healthcare innovation. We are proud of our work and our commitment to diversity and inclusion, ensuring respect, equity, and success for all our colleagues and communities.