After Sales & Customer Care Specialist L. 68 / 99

Powersoft S.p.A.; Casellina; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

Un’azienda multinazionale leader nella progettazione e commercializzazione di soluzioni audio professionali cerca un After Sales & Customer Care Specialist. Questa posizione richiede un forte orientamento al cliente, competenze nella gestione dei reclami e capacità di comunicazione in inglese. La figura ideale ha una laurea tecnica e almeno 3 anni di esperienza nel settore, con un focus sulla precisione e il miglioramento continuo nelle relazioni interpersonali.

Competenze

• Almeno 3 anni di esperienza in ruoli simili richiesti.
• Fluente in inglese scritto e parlato è indispensabile.
• Familiarità con i sistemi di gestione e software di automazione dell'ufficio.

Mansioni

• Gestione dei reclami dei clienti e comunicazione continua con essi.
• Monitoraggio e risoluzione di problemi e reclami relativi agli ordini aperti.
• Gestione delle richieste di riparazione e monitoraggio degli ordini di pezzi di ricambio.

Conoscenze

Comunicazione

Organizzazione

Relazioni interpersonali

Formazione

Laurea in ingegneria elettronica o in materie tecniche

Strumenti

Applicazioni di automazione d'ufficio

ERP

Sales Force

Descrizione del lavoro

Powersoft S.p.A. is a multinational group with headquarters in Italy, listed on the Milan Stock Exchange, with over 130 employees. Powersoft is a world leader in the design, manufacture and marketing of products and patented solutions for applications in the field of professional audio such as large international events, concerts, theaters, cinemas, stadiums, airports, stations, and ships.

In line with with the growth and development of the business, we are further expanding our organization by specifically searching for the figure of an After Sales & Customer Care Specialist L. 68 / 99. The role will report to the Quality & After Sales Manager.

Role

Front office :

• Management of customer claims with responsibility for internal direction within the organization for resolution and continuous communication on progress with customers
• Management of repair requests and RMA issuance
• Social customer care through monitoring and quick responses on social and multimedia channels regarding After Sales issues

Back Office :

• Constant monitoring of the progress of open orders, document control, identification, and resolution of problems / complaints
• Management of temporary imports
• Entry of spare parts orders and monitoring of order processing
• Entry of customer billing and shipping data related to the After Sales process
• Product registration management

Verification of product warranty extensions

Requirements :

• Education : Degree in electronic engineering or technical subjects
• Language proficiency : Written and spoken English (must-have)
• Experience : at least 3 years in similar roles
• Familiarity with working with management systems / ERP / Sales Force
• Knowledge of tools : office automation applications (must-have)
• Good communication and relationship-building skills with various stakeholders, both internal and external to the organization
• Strong organizational skills.

This opportunity is exclusively reserved for candidates belonging to protected categories under Italian Law 68 / 99 .

Pioneer, competent and inspired, creatives and innovators – We are renowned for our technological leadership

Teamwork-oriented, welcoming, and ambitious – we focus on developing one’s potential, and we cherish profound collaborations that allow us to discover new points of view.