After-Sales Advisor Trainee

TN Italy; Roma; Ibrido; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

Join a dynamic team in the automotive consultancy sector as a Trainee! This role offers a unique opportunity to engage with customers, enhance their experience, and support our automotive clients. You will be responsible for managing customer interactions, achieving targets, and providing valuable insights through data entry. If you're passionate about customer care and eager to grow in a vibrant industry, this position is perfect for you. Enjoy a hybrid working pattern and be part of an organization that values diversity and empowers its employees to thrive.

Servizi

Flexible working arrangements

Career development opportunities

Diversity and inclusion initiatives

Competenze

• Passionate about the automotive field and customer care.
• Previous experience in Customer Care is a great plus.

Mansioni

• Contacting customers for maintenance visits and managing feedback.
• Achieving targets for confirmed visits and guiding customers.

Conoscenze

Computer literacy

Customer care

Data entry on Excel

Proactive attitude

Communication skills

Language skills (Italian, English)

Formazione

Bachelor's degree in Economics

Bachelor's degree in Communication

Bachelor's degree in Humanities

Strumenti

MS Office

Descrizione del lavoro

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We are always open to meet bright Graduates like you to join our Operational Marketing and Customer Engagement Departments. As a Trainee, you will join MSX Talents Acquisition Program and get into the world of consultancy services for the automotive industry!

How will your job look like

The aim of the team is to support our automotive clients and build final customer loyalty. You will be in direct contact with a portfolio of partner dealers, by sharing their database. Your main tasks will be:

1. Getting in touch by phone with final customers to manage ordinary and extraordinary maintenance visits
2. Achieving individual and team targets for confirmed visits
3. Guiding customers through the services that the workshops’ network offers to ensure a great customer experience
4. Gathering customers’ feedback by data entry on Excel

Who are you?

We would love to welcome a new colleague passionate about the automotive field, oriented to customer care, and proactive in achieving results. Our ideal Trainee has a Bachelor’s degree in Economics, Communication, or Humanities, and the following:

• Computer literacy, especially MS Office
• Native Italian speaker with good English skills (other European languages are a plus)
• Previous experience in Customer Care (front-desk or back-office) is a great plus

Working pattern

Monday-Friday (hybrid), 40 hours per week, based in Rome

What’s in it for you?

When you join our team, you become part of the MSX International family. It’s more than a job – it’s an opportunity to build a career, make a difference, and be part of an exciting industry.

Our employees are the driving force behind our success. We are committed to empowering our people and offer flexible working arrangements. We are a Disability Confident organization that values diversity.

About MSX

With over 5,000 employees across more than 80 countries, we provide expertise in:

• Parts, Accessories & Service Performance
• Actionable Insights
• Diagnostics & Repair Enhancement
• Warranty and Repair Efficiency
• Technical Information
• Learning Solutions

Building trust since 1931, we collaborate with nearly every car manufacturer. To learn more about MSX, please visit our website.

If you think you have what it takes, apply now to help us exceed our growth plans.

Application process

If interested, please apply through the designated platform and review the data processing information. Consent to data processing is required for recruitment purposes under GDPR 679/2016.

MSX International is committed to equal opportunities and diversity. This announcement is addressed to all genders, ages, and nationalities, in accordance with relevant laws.

Only selected candidates will receive a response.