Aero Alliance Customer Fulfillment Manager

Gas Power Aero Products & Services Joint Venture; Carrara; In loco; EUR 50.000 - 80.000; Tempo pieno

Descrizione del lavoro

A leading company in gas turbine services is looking for a Customer Fulfillment Manager to oversee project management within their Avenza Facility. This position demands excellence in cost management, customer collaboration, and strategic execution. The qualified candidate will have experience in project management, strong organizational skills, and be fluent in Italian and English to effectively handle diverse stakeholders. Relocation assistance may be offered as part of the employment package.

Servizi

Relocation Assistance Provided

Competenze

• Previous experience in Project Management and Shop Operations.
• Fluent in Italian and English, both written and spoken.
• Skilled in organization and management of complex activities.

Mansioni

• Responsible for execution of projects in terms of cost, timely delivery, and quality.
• Manage costs and change orders from initiation to execution.
• Provide updates on repair status to management and teams.

Conoscenze

Project Management

Communication

Cost Control

Problem Solving

Language Proficiency

Formazione

EU work permit

Strumenti

MS Project

Oracle ERP

MS Excel

MS PowerPoint

MS Access

Descrizione del lavoro

• The Customer Fulfillment Manager will be responsible for all aspects of project management and fulfillment of repair projects inside the JV LM Service Shop in Avenza (Italy).

The Customer Fulfillment Manager will be the referent person for Aero PM in JV organization and for channels teams (BH and GE Vernova) for SOW finalization and for costs and delivery tracking / update.

Avenza Service Shop is a Level 4 Shop for LM2500 technology and Level 2 / 4 for LM6000 technology (Aeroderivative gas turbines).

The Customer Fulfillment Manager will report to the Planning & Fulfillment Leader

• To be responsible for the execution of the projects in terms of main contractual obligations : cost, timely delivery, quality, compliance with contract scope as well as expected profitability of the project itself
• To work with Aero PM to manage costs and change orders from H / O phase to the repair execution
• To provide periodic updates to Aero PM and GE / BH Regional execution teams for repair status and follow up
• To work with Aero PM for cost collection to assure intercompany billing system process
• To support NCR and RCAs investigations as required.
• To work with channels and customers teams to get work scope decisions for NCR's, NSMR's and missing at incoming items.
• To work with channels and customers teams on proposal adjustments post gate 1
• To facilitate customer meetings and visits at the site.
• To own and drive the fulfillment complete process for assigned projects inside LM Avenza Shop and testing facilities.
• To looking for solution to ensure the completion of the job as requested by Channel and customers if needed.
• Qualifications / Requirements
• Previous Experience in Project Management and Shop Operations
• Skilled in organization and management of complex activities interfacing with the various internal supporting organizations
• Fluent Italian and English written and spoken
• Business and financial proficiency (cost control, billing / collections / PD, productivity, Cost of Quality, etc.)
• Skilled in ERP systems (Oracle preferred)
• Proficiency with IT tools, particularly planning tools (MS project), other MS Office tools (MS Access, MS Excel, MS PowerPoint) and Oracle ERP;
• EU work permit
• Desired Characteristics
• Strong interpersonal and communications skills
• Solid problem solving and "say-do" attitude
• Be flexible in a dynamic environment
• Strong attention to details
• Additional Information
• Relocation Assistance Provided