Advisor, Service Product Line Manager

TN Italy; Italia; Remoto; EUR 60.000 - 100.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking a Maintenance Services Product Line Manager to lead global initiatives in the telecommunications sector. This role emphasizes process and sales enablement, requiring a strong background in telecommunications and product management. You'll collaborate with cross-functional teams to enhance service offerings and drive innovation, ensuring customer needs are met effectively. Join a forward-thinking company that values diversity and fosters an inclusive environment, where your expertise will directly impact business success and customer satisfaction.

Competenze

• 10+ years in telecommunications and 3+ years in Product Line Management.
• Ability to work independently and drive tasks to completion.

Mansioni

• Handle portfolio inquiries and RFP assistance.
• Develop KPIs based on industry benchmarks.
• Drive offer innovation and assess market trends.

Conoscenze

Telecommunications

Product Line Management

Collaboration Skills

Strategic Thinking

Customer Focus

Communication Skills

Formazione

Bachelor’s degree in Engineering

Bachelor’s degree in Business Administration

Descrizione del lavoro

Client:

UK Ciena Limited

Location:

EMEA region, with global stakeholder support

Job Category:

Other

EU work permit required:

Yes

Job Reference:

d33f5b876053

Job Views:

4

Posted:

29.04.2025

Expiry Date:

13.06.2025

Job Description:

Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers individual passions, growth, wellbeing, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

Not ready to apply? Join our mailing list to get relevant job alerts straight to your inbox.

Introducing Ciena:

Since 1992, Ciena has been driven by relentless network innovation, creating smarter, more agile, and responsive networks. When you interact digitally—calling, streaming, texting—your experience is powered by Ciena technologies. Ciena makes your social, entertainment, and business interactions real.

Your Role:

As the Maintenance Services Product Line Manager, you will evangelize Ciena's maintenance services globally, enabling sales and operations teams to maximize opportunities. This role, based in the EMEA region, will focus on process and sales enablement, including improving quoting operations and processes, while contributing to a global team.

Reporting to the Director Services Product Line Manager in Ottawa, Canada, you should have high-level knowledge of Ciena's technologies (Layer 0-3), products (6500, Routing and Switching, MCP), and maintenance portfolio. You should also be capable of building and reviewing commercial deal sheets and P&Ls, understanding the financials of the business. This role supports stakeholders worldwide.

Responsibilities:

• Handle portfolio inquiries and RFP assistance
• Develop, track, and manage offers through the New Service Introduction Process, collaborating with marketing on sales enablement and customer awareness
• Develop KPIs based on industry benchmarks, including business metrics and portfolio performance
• Lead sales enablement of portfolio strategies with field teams to promote targeted offers
• Drive offer innovation, assessing opportunities, pricing, cost savings, and market trends critical to Ciena
• Participate in product release calls to ensure portfolio representation
• Capture customer requirements from delivery, sales, and other sources, integrating them into service roadmaps

Qualifications:

• Bachelor’s degree preferred in Engineering or Business Administration, or equivalent industry experience
• 10+ years in telecommunications
• 3+ years in Product Line Management
• Ability to work independently and drive tasks to completion

Additional preferred skills:

• Sense of urgency and customer focus
• Strong collaboration skills across functions
• Strategic, critical, and creative thinking with business acumen
• Experience working in cross-functional teams
• Understanding of market trends and business opportunities
• Knowledge of core network and service provider business models
• Quick understanding of customer needs
• Effective time management and prioritization
• Willingness to support global stakeholders across time zones
• Excellent communication skills
• Willingness to travel up to 20%
• Experience delivering customer services

#LI-SG1

At Ciena, we are committed to fostering an inclusive environment where employees feel respected, valued, and heard. We value diversity and do not tolerate discrimination.

Ciena is an Equal Opportunity Employer, including for disability and protected veteran status.

If contacted regarding a job opportunity, please advise us of any accommodations needed.

Please note: If you are not a passport holder of the country where the job is located, you may need a work permit. For more information, check our Blog.

Bank or payment details should not be provided during application. All applications should be submitted via the 'Apply now' button.