- Support the daily operations of retail stores
- Perform a variety of routine assignments
Knowledge & Skill Requirements :
- High school diploma or equivalent education; Associate’s degree preferred
- Minimum of one year of related experience preferred
Knowledge & Application :
- Applies knowledge of a body of standardized rules, procedures, operations, etc within a specialized or technical field
- May include multistep processes which requires a fairly detailed knowledge of the specialized area
- Requires extensive on-the-job or previous training and experience
- May require formal occupational training or certification
- Operative / Technician roles will typically operate more complex machinery / processes
Problem Solving :
- Problems are known, defined, and readily apparent
- Issues may occasionally require some fact finding to solve
- Non-routine issues typically escalated to more senior team member or supervisor
- Selects best option from a set of defined procedures / solutions using common sense and experience of similar situations
- Refers to procedures, technical aids, co-workers, and supervisors
Interaction : Impact :
- Supports the achievement of goals through personal effort in own work area
- Impact will be limited, typically to the immediate team although wider impact likely in customer facing roles
- Required to achieve daily and weekly tasks under general supervision with work regularly checked
Accountability :
- Accountable for delivery of own work activities to agreed timescales and quality
- Performance measured against predefined service level requirements or equivalent metric
- Aware of costs and / or service level requirements and expectations