ADDETTO ADDETTA CUSTOMER CARE ESTERO

TN Italy; Firenze; In loco; EUR 38.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking a CUSTOMER CARE ESTERO in Florence, Italy. This role involves managing sales orders, coordinating with various departments, and acting as a key-user for SAP. With a permanent contract and a competitive salary, this position offers a chance to thrive in a dynamic team environment. Ideal candidates will have experience in customer care and possess strong communication skills in English and another language. Join a vibrant team and contribute to the success of a leading company in the metalworking sector.

Competenze

• In-depth knowledge of SAP and CRM systems is preferred.
• Proficiency in office software and English is required.

Mansioni

• Confirm sales orders and manage order requests.
• Serve as a SAP key-user and handle invoicing cycles.
• Coordinate with administration and manage warehouse relationships.

Conoscenze

SAP

CRM Systems

Office Software (Word, Excel)

English

Teamwork

Descrizione del lavoro

Florence, Italy

Ali Spa, a staffing agency with a branch in Florence, is seeking a CUSTOMER CARE ESTERO for an important client in the metalworking sector in Florence. The candidate will join a team of 6 people and report directly to the Commercial Manager.

Activities

1. Daily confirmation of sales order lines, including checking the production plan and order confirmation.
2. Manage order requests related to: timing, availability, product reproducibility, and advance requests, which are forwarded to Planning.
3. Input component prices into the system.
4. Serve as a SAP key-user and handle software-related issues.
5. Manage the active invoicing cycle and oversee the transmission of invoices to the Administration.
6. Coordinate with the Administration area to unblock orders that cannot be processed due to insolvency issues.
7. Manage operational relationships with the warehouse (managed by Geodis).
8. Oversee the creation of samples for special events (e.g., trade shows), including procurement and production initiation.
9. Act as a liaison between production and sales, managing pre-series of products and interfacing with production, Utec, and Quality (supporting the Supply Chain).

Knowledge and Skills

• In-depth knowledge of SAP, specifically related to the relevant interface areas (PREFERRED)
• Experience with company CRM systems (PREFERRED)
• Proficiency in office software (Word, Excel, email, etc.)
• Knowledge of English and preferably a second foreign language
• Ability to work in a team

We offer a permanent contract with a maximum gross annual salary of 38k EUR, according to the metalworking industry collective agreement. Working hours: 8:30-13:00 and 14:00-17:30.

Sector: Other Industries

Experience required: 2-3 years

Employment type: Permanent position