Addetto/a supporto all'utenza

JR Italy; Roma; In loco; EUR 34.000 - 36.000; Tempo pieno

Descrizione del lavoro

An established industry player is looking for a dedicated Customer Support professional to join their team in Rome. This role involves managing customer interactions through various platforms, ensuring quality service, and contributing to knowledge management activities. The ideal candidate will possess a degree in relevant fields and have experience in customer care, particularly in the energy sector. This is a fantastic opportunity to work in a dynamic environment that values teamwork, effective communication, and continuous learning. If you're passionate about delivering exceptional service and thrive in a collaborative setting, this position is perfect for you.

Servizi

Ticket Restaurant

Competenze

• Degree in relevant disciplines such as technical, humanistic, or economic.
• Experience in customer care, ideally within the energy sector.

Mansioni

• Manage contacts and provide assistance via videoconferencing platforms.
• Support quality monitoring of the contact center's service.

Conoscenze

Customer Care Experience

MS Office Proficiency

Communication Skills

Teamwork

Formazione

Degree in Technical-Scientific Disciplines

Degree in Humanistic Disciplines

Degree in Economic Disciplines

Descrizione del lavoro

Gi Group - Job Opportunity in Customer Support

Gi Group, Italy's leading employment agency with over 200 branches nationwide and more than 1800 HR professionals, is seeking a resource for a prominent company operating in the energy services sector.

Responsibilities:

1. Managing contacts in promotion and assistance via front-end activities, including videoconferencing platforms;
2. Supporting quality monitoring activities of the assistance service provided by the contact center;
3. Supporting Knowledge Management activities.

Required Qualifications:

• Degree in technical-scientific, humanistic, or economic disciplines;
• Experience in front office or customer care, preferably in the energy sector;
• Good knowledge of MS Office suite.

Soft Skills:

• Teamwork and results-oriented mindset;
• Excellent communication skills and proper language proficiency.

Job Details:

• Contract: 12-month fixed-term contract (supply agency contract);
• Level: CCNL Elettrico Livello BS/BSS, RAL 34/36K depending on experience, plus ticket 7;
• Working hours: Full-time, 38 hours/week (Monday to Friday);
• Location: Rome North.

Gi Group is part of Gi Group Holding, the first Italian multinational in the employment sector, operating in over 30 countries worldwide. We focus on temporary work, permanent and professional staffing, recruitment, HR consulting, training, outsourcing, and support for career transition. We are committed to values such as attention, passion, continuous learning, innovation, collaboration, sustainability, and responsibility. Visit our website at www.gigroup.it for more information. Gi Group S.p.A. is authorized by the Ministry of Labour and committed to equal opportunity employment.