ADDETTI/E AL CUSTOMER SERVICE - AUTONOLEGGIO

JR Italy; Latina; In loco; EUR 20.000 - 30.000; Part-time

Descrizione del lavoro

An established industry player in car rental is seeking passionate Customer Service Representatives. This role involves engaging with guests, managing reservations, and ensuring a seamless rental experience. Ideal candidates will possess strong interpersonal skills and a customer-oriented mindset. With a focus on training and development, this position offers a part-time schedule and the opportunity to work in a dynamic environment. If you thrive in a fast-paced setting and enjoy helping others, this could be the perfect opportunity for you.

Servizi

Initial training

Flexible scheduling

Direct hiring

Competenze

• Strong customer service and sales skills are essential for this role.
• Proficiency in English and Microsoft Office is required.

Mansioni

• Welcome guests and manage their rental experiences.
• Handle inbound calls, emails, and chats effectively.

Conoscenze

Customer service orientation

Sales aptitude

Excellent interpersonal skills

Proficiency in English (level B2)

Initiative and problem-solving skills

Proficiency in Microsoft Office

Descrizione del lavoro

Job Description: Customer Service - Car Rental

Location: Roma Bissolati

Gi Group, Italy's leading employment agency with over 200 branches nationwide and more than 1800 HR professionals, in collaboration with HERTZ, a leader in car rental services, is seeking:

Customer Service Representatives - Car Rental

The selected candidates will work in a dynamic environment, engaging with guests and proactively managing their needs to ensure satisfaction.

Responsibilities include:

1. Welcoming guests
2. Managing rental experiences
3. Handling back-office tasks (updating records and completing rental contracts)
4. Managing reservations
5. Handling inbound calls, emails, and chats
6. Managing the fleet of vehicles and company cars

Requirements:

1. Customer service orientation
2. Sales aptitude
3. Excellent interpersonal skills
4. Proficiency in English (level B2); knowledge of a second language is a plus
5. Initiative, proactivity, and problem-solving skills
6. Proficiency in Microsoft Office
7. Previous experience in sales or promotion is desirable
8. Availability to work on shifts from Monday to Sunday
9. Valid driving license (B)

Offer:

1. Initial training and passive onboarding at the branch
2. Contract type: Fixed-term, 6 months, with direct hiring
3. Part-time schedule: 30 hours per week, Monday to Sunday, with one day off per week
4. Salary and benefits details to be discussed

Work Location:

Fiumicino

Gi Group is part of Gi Group Holding (www.gigroupholding.it), Italy's leading multinational in employment services, active in over 30 countries with a team of more than 6,000 professionals. Our values include attention, passion, continuous learning, innovation, collaboration, sustainability, and responsibility.

For more job listings, visit www.gigroup.it

Gi Group S.p.A. is authorized by the Ministry of Labour (Aut. Min. 26/11/2004 PROT. 1101 - SG).

This offer is open to all candidates regardless of gender, in accordance with Legislative Decree No. 198/2006 and subsequent amendments, as well as Legislative Decrees No. 215 and 216 of 2003 concerning equal treatment. Candidates are encouraged to read our privacy policy at www.gigroup.it/privacy-candidati.