Account Manager - Travel

Thanks to our innovative BuyNow PayLater payment solution, Scalapay is transforming the way more than 6.5 million customers buy online and in-store, empowering 8,000+ merchants (online and in-store) to give their customers magical shopping experiences.
Being only 3 years old didn't stop us from becoming a unicorn. We have raised over $700mln and we did this thanks to a team built around our 4 core values: #MakeItHappen #PlayAsATeam #StayCurious #FocusOnCustomer.
This is where your magic happens. If you love it, Scalapay it.

THE MISSION

We are looking for a motivated Account Manager - Travel to create long-term, trusting relationships with our merchant partners in the Italian Travel industry (Tour Operators, Transportation, Accommodation, Experiences). The Account Manager's role is to oversee a portfolio of assigned merchant partners, actively seeking new sales and business opportunities with existing partners. Additionally, the Account Manager will be responsible for collecting, analyzing, preparing and reporting key data points.

Key Responsibilities:

1. Retain and grow your portfolio by leading sales calls, business reviews, and recurring check-ins with the purpose to increase the current Total Transaction Volume and Revenue generated by the assigned Merchants Portfolio;
2. Manage the Go-Live of your assigned portfolio, assisting the sales team in reducing time-to-market and negotiating the best setting with the merchant;
3. Optimize integration and collaboration to achieve maximum penetration with all your assigned portfolio, by enabling Scalapay for the full customer base and making us the most appealing option;
4. Provide consultancy to our merchants on how to optimize revenue and marketing, leveraging Scalapay Value Proposition and your knowledge;
5. Manage co-marketing activities with your merchants to attract the Scalapay's customer audience to increase revenue, collaborating with our internal Affiliate and Marketing team;
6. Use data analysis to spot business opportunities and presenting custom sales presentations with relevant findings and research;
7. Create case studies and best practices regularly, and share them internally and externally with the goal of scaling your account management activities and improving our sales conversion;
8. Test new approaches to increase Total Transaction Volume and Revenue and provide weekly forecasts to your manager;
9. Be an advocate for your merchants with internal stakeholders with the goal of improving our business model, integrations, products and services;
10. Support your team and the overall strategy to continue positioning Scalapay as the pioneer in Buy Now, Pay Later for Travel;
11. Meet your merchants face-to-face regularly via Merchant visits, fairs, events and other activities;
12. Keep up to date with everything cool that's happening in the industry; think of yourself as the expert for innovation in the travel industry.

Minimum Qualifications:

1. Strong business acumen;
2. Proven ability to grow partnerships;
3. Proven experience in upselling and cross-selling to maximize Merchants portfolios Total Transaction Volume;
4. Excellent communication skills; proactive, organized and data-driven profile;
5. Demonstrated ability to manage concurrent multiple projects and execute on tight deadlines;
6. Proficiency in Italian, and English is a must;
7. If you speak MEDDIC, it's a plus;
8. 3-5 years experience in account management and/or business consulting, preferably in the Travel industry, it's a plus.

Why you should join Scalapay:

1. Attractive packages based on skills and experience;
2. International environment with significant challenges to be met every day;
3. Lots of opportunities to work with a team of industry tech leaders who are focused on delivering products that offer exceptional user experiences;
4. Personalized support to accelerate your professional growth and take ownership of the products you deliver: we want to help you grow!
5. Latest technologies and being encouraged to bring your flair to the role.

Hiring process

1. A quick chat with one of our Talent Acquisition team members;
2. A first interview with the Hiring Manager to deep dive into your experiences and better understand your motivation;
3. A case study to test your hard skills, that will be debriefed with the Hiring Manager;
4. A final chat with Simone (our CEO) where he will share and assess the Scalapay Values.

Want to learn more? Don't hesitate to explore our Careers website, our LinkedIn and Glassdoor pages.

Pro tip: send your CV in English.

Super Pro tip: we know that application processes can be scary and frustrating but… we look for talent, not people that tick all our boxes.

We believe in the power of diversity: Scalapay is an Equal Opportunity Employer for any minority, disability, gender identity or sexual orientation.