Account Manager SMB Italy - Milano

Deliveryhero; Lombardia; Hybrid; EUR 38,000 - 52,000; Full time

Benefits offered by this job

Quarterly performance bonus

Private health insurance

Wellhub gym plan

Glovo credits monthly

Two days work-from-home per week

Extended parental leave

Job summary

Deliveryhero is seeking a mid‑level Partnerships Manager to build and grow relationships with restaurant partners in Italy. You will use data insights to guide strategic decisions, drive revenue through promotions, and collaborate with Marketing, Operations, and Finance to optimize outcomes.

Onboarding partners in the app will be a key focus, from setup to early days. The role blends strategic planning with hands‑on execution, requiring Italian fluency and strong analytical skills.

Qualifications

• Up to 2–3 years of experience in high‑performance account/sales management or business consultancy.
• Bachelor in Business Administration or related field is a plus.
• Data‑driven with an analytical approach to details.
• Highly organized with strong time management and prioritization.
• Native Italian with proficiency in English.

Responsibilities

• Build and maintain strong, long‑term relationships with restaurant Partners.
• Understand Partners' goals to provide strategic guidance and support.
• Manipulate and analyze data to drive growth and profitability for Partners and Glovo.
• Drive revenue growth through smart promotions and marketing activations.
• Own partner onboarding in the App from store setup to first days.
• Collaborate with Marketing, Operations, Finance and Customer Service.

Skills

Account management

Sales management

Business consultancy

Data analysis

English language

Italian language

Google Suite

Salesforce

Time management

Prioritization

Education

Bachelor in Business Administration

Tools

Google Suite

Salesforce

Job description

YOUR MISSION

You will be responsible for building, managing, and growing relationships with top restaurant partners, acting as a trusted consultant to drive their success. You'll use data-driven insights, industry knowledge, and cross-functional collaboration with other teams to optimize partnerships and maximize business impact.

THE JOURNEY

• Build and maintain strong, long-term relationships with restaurant Partners, through consistent and proactive communication.
• Understand Partners' business goals and challenges to provide strategic guidance and support.
• Manipulate and analyse data to drive operational excellence, growth and profitability, both for your Partners and for Glovo.
• Drive rapid revenue growth through smart promotions, high-impact marketing activations and menu optimization.
• Take ownership of partner revenue performance, driving measurable growth.
• Collaborate with internal teams to develop and implement customised solutions to meet Partners' needs, including Marketing, Operations, Finance and Customer Service.
• Take full ownership of the partner onboarding process in the App - from store setup to supporting their first days on Glovo - with a focus on operations, marketing, and sales.

WHAT YOU WILL BRING TO THE RIDE

• Up to 2-3 years of experience in high-performance account/sales management or business consultancy. Preferably in FMCG, food-hospitality, or on-demand delivery industry.
• Bachelor in Business Administration or related fields is a plus.
• You are motivated by pursuing ambitious goals with timely execution, and a proven track record of exceeding KPIs is a definite advantage.
• Problem solver, data-driven with an analytical approach based on details.
• You are a highly organized, proactive individual with strong time management and prioritization skills, eager to engage in both strategic planning and hands-on execution to drive results.
• Good knowledge of internal tools such as Google suite. Salesforce is a plus.
• Native level of Italian is required as proficiency in English .
• Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• 30% quarterly performance bonus.
• Top-notch private health insurance to keep you at your peak.
• Wellhub plan to join hundreds of gyms and wellness centers
• Monthly Glovo credit to satisfy your cravings!
• Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• Enhanced parental leave.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?

At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles here.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?

Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website !