Account Manager QCommerce Italy

Glovo; Lombardia; Hybrid; EUR 50,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Wellhub gym plan

Monthly Glovo credit

Two days remote per week

Up to three weeks remote per year

Enhanced parental leave

Job summary

Glovo is hiring an Account Manager for Q-Commerce to own, scale, and empower a diverse SMB partner portfolio across categories like pharmacies, beauty, pet supplies, florists, and specialty stores. You will act as their growth consultant, unlocking new revenue streams, optimizing catalogs, and driving expansion.

If you are agile, commercially driven, and ready to turn independent merchants into on-demand brands, this role offers a fast-paced environment with cross-functional collaboration and

Qualifications

• 1-3 years of account management, commercial sales, business development, or client-facing operations.
• Background in e-commerce, Q-Commerce, retail, FMCG, or a fast-paced tech startup.
• Proven ability to manage a high-volume portfolio with high-impact growth levers.
• Strong commercial instincts with proactive execution.
• Strong analytical capability and ability to translate data into actionable advice for merchants.
• Clear, persuasive, empathetic communication with stakeholders.
• Italian and English at professional level.

Responsibilities

• Portfolio Ownership & Relationship Building: Establish trust and proactive relationships with SMB partners.
• Commercial Growth & Joint Action Plans: Drive sales, AOV, and conversion via catalog optimization and pricing.
• Promotions & Campaign Activation: Pitch, negotiate, and run in-app campaigns and seasonal activations.
• Operational Excellence: Collaborate with merchants and ops teams to improve fulfillment and reduce cancellations.
• Cross-Functional Collaboration: Work with Onboarding, Partner Ops, Local Marketing to scale SMB initiatives.

Skills

Account management

E-commerce

Q-Commerce

Relationship buildup

Analytical thinking

Communication

Strategic thinking

Time management

Languages: Italian/English

Tools

Salesforce

Job description

Glovo is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience- fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

Job Ref ID: JR0088340

Ready to transform how local businesses thrive in the on-demand economy? As an Account Manager for Q-Commerce, you will own, scale, and empower a diverse portfolio of small-to-medium retail partners- spanning vibrant categories such as pharmacies, beauty, pet supplies, florists, and specialty stores. You will act as their trusted growth consultant, unlocking new revenue streams, optimizing catalog performance, and driving high-volume commercial expansion. If you are agile, commercially driven, and passionate about turning independent merchants into powerhouse on-demand brands, this is your opportunity to make an immediate, tangible impact.

The Journey

• Portfolio Ownership & Relationship Building: Establish trust and build proactive relationships across your SMB partner portfolio, understanding individual merchant needs through regular touchpoints, operational reviews, and performance check-ins.
• Commercial Growth & Joint Action Plans: Drive partner sales, Average Order Value (AOV), and conversion rates by guiding merchants on catalog optimization, top-selling assortment expansion, and promotional pricing strategies.
• Promotions & Campaign Activation: Pitch, negotiate, and execute tailored in-app marketing campaigns, seasonal activations, and Glovo promotional tools to maximize partner visibility and customer acquisition.
• Operational Excellence: Partner with merchants and cross-functional operations teams to streamline order fulfillment, reduce cancellation rates, and maintain a seamless customer delivery experience.
• Cross-Functional Collaboration: Work closely with Onboarding, Partner Operations, and Local Marketing teams to share merchant insights, test scalable SMB initiatives, and foster continuous growth across the Q-Commerce ecosystem.

Qualifications

WHAT YOU WILL BRING TO THE RIDE

Must-Haves

• 1-3 years of experience in account management, commercial sales, business development, or client-facing operations.
• Background in e-commerce, Q-Commerce, retail, FMCG, or a fast-paced tech/startup environment.
• Proven ability to manage a high-volume portfolio of accounts while prioritizing high-impact growth levers.
• Solid commercial instincts with a practical, problem-solving mindset and a bias for proactive execution.
• Strong analytical capability—comfortable working with spreadsheets, deciphering basic performance metrics, and translating data into actionable advice for merchants.
• Clear, persuasive, and empathetic communication skills, capable of influencing independent business owners and internal stakeholders alike.
• Full professional proficiency in Italian and English.

Nice-to-Haves

• Prior experience working specifically with independent merchants, or high-velocity retail accounts.
• Familiarity with digital marketing mechanics, retail media monetization, or in-app promotional tools.
• Hands-on experience with CRM tools (such as Salesforce) and dashboard analytics.

We Believe Driven Talent Deserves

• Top-notch health insurance to keep you at your peak.
• Wellhub plan to join hundreds of gyms and wellness centers
• Monthly Glovo credit to satisfy your cravings!
• Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• Enhanced parental leave.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

Additional Information

At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles here.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website!