Account Manager Milan, Italy

Scalapay; Monza; Ibrido; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

Join a leading payment solution provider as an Account Manager and help reshape the customer shopping experience. This role involves managing merchant relationships, optimizing revenue strategies, and delivering actionable insights to drive growth in the e-commerce sector. With a focus on collaboration and innovation, Scalapay seeks motivated individuals with strong sales acumen to expand their network of partners.

Competenze

• 3+ years experience in account management and/or business consulting.
• Proficiency in Italian and English is a must.
• Excellent communication skills with a proactive profile.

Mansioni

• Lead sales calls and negotiations with a portfolio of merchant partners.
• Provide consultancy to optimize revenue and marketing for merchants.
• Collaborate with the Sales Team on large Enterprise Go-Lives.

Conoscenze

Sales skills

Negotiation skills

Data analysis

Business acumen

Communication skills

Descrizione del lavoro

Thanks to our innovative BuyNow PayLater payment solution, Scalapay is transforming the way more than 6.5 million customers buy online and in-store, empowering 8,000+ merchants (online and in-store) to give their customers magical shopping experiences.

Being only 3 years old didn’t stop us from becoming a unicorn We have raised over $700mln and we did this thanks to a team built around our 4 core values : #MakeItHappen #PlayAsATeam #StayCurious #FocusOnCustomer.

This is where your magic happens. If you love it, Scalapay it

THE MISSION

We are looking for a motivated Account Manager to create long-term, trusting relationships with our merchant partners in Italy in the E-commerce industry. The Account Manager’s role is to oversee a portfolio of assigned merchant partners, actively seeking new sales and business opportunities with existing partners. Additionally, the Account Manager will be responsible for collecting, analyzing, preparing and reporting key data points.

Key Responsibilities :

• Retain and grow your portfolio by leading sales calls, business reviews, negotiations and recurring check-ins;
• Provide consultancy to our merchants on how to optimise revenue and marketing, leveraging your know-how and our paid premium products and services such as Affiliation and Media Packages;
• Collaborate with the Sales Team on the Go-Live of large Enterprise, time-to-market and negotiating the best setting with the merchant;
• Optimise integration making us the most appealing option, and grow the collaboration to achieve maximum penetration with all your assigned portfolio;
• Manage co-marketing activities with your merchants to attract the Scalapay’s customer audience, collaborating with our Marketing team;
• Use data analysis to spot business opportunities and presenting custom sales presentations with relevant findings and research;
• Create case studies and best practices regularly, and share them internally and externally with the goal of scaling your account management activities and improve our sales conversion;
• Test new approaches to increase revenue and provide weekly forecast to your manager : increase revenue will be your main goal;
• Be an advocate for your merchants with internal stakeholders with the goal of improving our business model, integrations, products and services;
• Support your team and the overall strategy to continue positioning Scalapay as the pioneer in Buy Now, Pay Later;
• Meet your merchants face-to-face regularly via market visit, fairs, event and other activities;
• Keep up to date with everything cool that's happening in the industry; think of yourself as the expert for innovation in the industry.

Minimum Qualifications :

• Strong business acumen;
• Strong sales and negotiation skills;
• Proven ability to grow partnerships;
• Proven experience in upselling and cross selling to maximise client portfolios;
• Attitude to work following a structured Sales Process measured by clear Leading Indicators and KPIs ;
• Excellent communication skills, proactive, organised and data-driven profile;
• Demonstrated ability to manage concurrent multiple projects and execute on tight deadlines;
• Proficiency in Italian and English is a must;
• 3+ years experience in account management and / or business consultant, preferably in the e-commerce industry.

Hiring process

• A quick chat with one of our Talent Acquisition team members
• A first interview with the VP Growth to deep dive into your attitude and motivation
• A case study to test your hard skills, that will be debriefed with your Manager, Country Manager and VP Growth
• A final chat with Simone (our CEO) where he will share and assess the Scalapay Values

Super Pro tip : we know that application processes can be scary and frustrating but… we look for talent, not people that tick all our boxes.

We believe in the power of diversity : Scalapay is an Equal Opportunity Employer for any minority, disability, gender identity or sexual orientation.

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Why do you think you are a fit for this role?

We're lucky to receive a lot of CVs so we pay a lot of attention to what you share here : this is your chance to stand out with evidence, proof points and numbers

Would you be able to commute easily to our Milan office?

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As we work in hybrid mode, we expect our employees to work from our Milan office a minimum of 3 days per week and 2 days in remote.

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Please note that only candidates with a legal working status in Italy will be considered as we do not provide any sponsorship. Are you currently legally able to work in Italy?

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