Account Manager – Grocery

DELIVEROO; Milano; In loco; EUR 35.000 - 65.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking a passionate Account Manager to join their dynamic team. In this role, you will manage important grocery partnerships, leveraging data-driven insights to foster growth and profitability. You will collaborate with various departments to create tailored solutions and ensure the success of your partners. With a focus on building strong, long-term relationships, this position offers the chance to make a significant impact in a rapidly evolving market. If you're looking to thrive in a fast-paced environment and contribute to a transformative mission, this opportunity is perfect for you.

Servizi

Free Deliveroo Plus subscription

Flexible working hours

Work-from-home kit

Employee Assistance Programme

Annual leave and public holidays

Paid volunteer day

Monthly team lunches

Access to learning content

Competenze

• 3+ years in commercial roles, especially in retail/FMCG.
• Fluency in English and strong relationship-building skills.

Mansioni

• Manage key grocery partners and drive revenue growth.
• Analyze data to support partner's business goals.

Conoscenze

Commercial roles experience

Relationship building

Data analysis

Fluency in English

Knowledge of food retail industry

Strumenti

Program management applications

Descrizione del lavoro

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Why Deliveroo

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

The Role

Our Account Management team oversees the relationship with Grocery strategic partners. As Deliveroo continues to grow, we become a major revenue channel for grocers - aside from providing the best support, we are consultants that use data-driven insight and industry knowledge to guide our partner's growth. The AMs are a passionate, dynamic group of team players that work well together with other departments...and of course, they're fun and great at building relationships!

As an account manager, you will be responsible for:

• Manage a portfolio of Deliveroo's most important grocery partners, including high sales volume drivers and global grocery brands.
• Build and maintain strong, long-term relationships with grocery partners.
• Understand partners' business goals and challenges to provide strategic guidance and support.
• Work with other departments (Marketing, Operations, Corporate, and Customer Service) to guide new plans and problem solutions.
• Manipulate and analyse data to increase growth and profitability, both for your partners and for Deliveroo.
• Drive revenue growth through upselling, cross-selling, and identifying new business opportunities.
• Collaborate with internal teams to develop and implement customised solutions to meet partners' needs.
• Act as the main point of contact for partners, addressing any issues or concerns in a timely and professional manner.

REQUIREMENTS

• At least 3 years experience in commercial roles, experience in retail/FMCG, or other high-growth companies.
• Knowledge of the food retail industry.
• Experience creating long-term relationships.
• Must be fluent in English.
• Demonstrate competency using tools and related program management applications to apply best practice.

Life at Deliveroo

We are a growing team, with a very large impact, looking to answer some of the most interesting questions out there. We move fast, we're always looking for new ideas and we're very transparent about the decisions we make and why we make them.

Benefits and Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer different great benefits such as monthly Deliveroo credit, welfare program, community, convenience, growth, time away and relocation. We believe a great workplace represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander.

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A competitive and comprehensive compensation and benefits package.

Food

• Free Deliveroo Plus subscription (or equivalent).
• While this varies by country, you’re likely to have monthly team lunches and, if you are in the office, frequent opportunities to try new foods.

Work Life

• Flexible working hours and location flexibility.
• Competitive Parental Leave Policy.
• Work-from-home kit.
• Employee Assistance Programme.
• Roolearn platform, giving you access to content from leading L&D providers.
• Employee Resource Groups including Women in Tech, Roo-LGBTQ+, Racial Equity and more.

Compensation

• We aim to pay every employee competitively for the role they are performing in their respective location.
• Every employee is eligible for a variable cash bonus that directly rewards individual contributions and is linked with broader company success.

Equity

• We award equity to our senior employees, giving them ownership in Deliveroo and a share in our success.

Time to recharge

• Annual leave and public holidays (increases with tenure).
• One paid day off each year to volunteer or support a charity of your choice.