Account Manager Bolzano (all genders)

Holidu; Bolzano; Ibrido; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

Join a forward-thinking travel tech company that is revolutionizing the holiday rental experience. As part of a diverse team, you'll be the primary contact for hosts in Northeast Italy, helping them navigate our platform and enhance their rental performance. This role offers the chance to make a significant impact on both hosts and guests, ensuring a seamless experience while fostering strong relationships. With a focus on personal development and a flexible hybrid work policy, this is an exciting opportunity to grow in a dynamic environment that values teamwork and innovation.

Servizi

22 vacation days

Learning budget

Hybrid work policy

Community events

Extra study days

Competenze

• Experience in account management or customer-oriented roles.
• Strong communication and problem-solving skills.

Mansioni

• Be the main contact for hosts in Northeast Italy for listing vacation rentals.
• Coordinate the going live of vacation rentals and support hosts.

Conoscenze

Account Management

Customer Service

Communication Skills

Problem-Solving

German Language

English Language

Italian Language

Descrizione del lavoro

Holidu is one of the fastest-growing travel tech companies worldwide. Our mission is to make the booking and hosting of holiday homes free of doubt and full of joy. We help hosts to manage their vacation rental with ease and guests to find the perfect holiday home they truly enjoy. Our team of more than 600 colleagues from 60+ nations shares a passion for modern technologies, an ambition for constant improvement and the drive to bring the best experience to more than 40k hosts and 100 million website users each year. You want to achieve amazing milestones with us? Then pack your bag, hop on board and get ready for take off!

Your future team

Holidu offers a software and service solution which helps hosts manage and distribute their properties more efficiently. Join our motivated, high performance and diverse team in our office in Bolzano. We live by the value "we win as a team" and enjoy working together to reach our ambitious goals, sharing our experiences to learn and grow. We also love to celebrate our successes together, either by playing kicker in the office or by having some drinks together. The most important part is, in any case, to have fun together!

Your role in this journey

• Be the main contact person for our hosts in Northeast Italy who want to list their vacation rentals via our platform and advise them on how to use our product.
• Coordinate the going live of our vacation rentals and help hosts with all post-booking related questions to ensure a continuously high level of customer-oriented service.
• Interact with our product and content team to guarantee a smooth onboarding process.
• Build strong relationships with our key-customers and actively support them in increasing revenues.
• Improve the performance of your accounts by analyzing existing data and develop a solution-oriented strategy.
• Organize lead generating and networking events to build a community of hosts.

Your backpack is filled with

• Relevant job experience in account management, tourism or other customer-oriented roles.
• Strong communication skills and the ability to remain friendly and calm in all situations.
• A customer-centric, problem-solving attitude.
• Excitement about new technologies and the travel industry.
• Near native German skills and fluent English skills. Italian language skills is a plus.
• Drivers licence.

Our adventure includes

• Impact: Make a difference for hundreds of thousands of monthly users.
• Growth: Take responsibility from day one and develop through regular feedback, workshops, and knowledge exchanges.
• Personal Development: Use your learning budget and 2 extra study days for conferences, books, courses, and more.
• Community: Engage with international, diverse, yet like-minded colleagues through regular events and 2 office days per week with your team.
• Flexibility: Benefit from our hybrid work policy and the chance to work from other local offices for up to 8 weeks a year.
• Travel: Enjoy 22 vacation days + the possibility to take up to 10 unpaid vacation days with interesting discounts on our Holidu Homes.

Need a sneak Peek?

• -> Check out the adventure that awaits you on Instagram @lifeatholidu and dive straight into the world of Sales at Holidu for more insight!

Want to travel with us?

Apply online on our career page! Your first travel contact will be Gloria from HR.

We are committed to diversity in all aspects of our business. We encourage applications from all genders, all corners of the world and all individual backgrounds. You are welcome to submit your application without a photo and without stating your gender, date of birth, marital status, nationality or disability status (if applicable).

If you require any special assistance when arranging interviews, office visits or the recruitment process in general, please contact the relevant HR person responsible for this job and we will do our best to accommodate your needs.