Account Manager

Hilton; Sorrento; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A global hospitality company is seeking an Account Manager in Sorrento, Italy, to analyse market trends and manage customer accounts. The ideal candidate will have a degree in a relevant field, strong sales experience, and excellent communication skills. This role involves negotiation with corporate clients, developing marketing strategies, and ensuring high-quality customer service.

Competenze

• Experience in a sales role with a proven track record of closing sales.
• Knowledge of the local market and hospitality industry.

Mansioni

• Analyse local market trends and competitor activity to identify business leads.
• Negotiate room rates/packages with corporate clients.
• Develop and implement creative local marketing channels.
• Produce accurate and timely reports that meet the needs of the Sales Director.

Conoscenze

Positive attitude

Good communication skills

Ability to work under pressure

Experience in sales

Formazione

Degree-level qualification in a relevant field

Descrizione del lavoro

Account Manager

An Account Manager analyses local market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat business.

What will I be doing?

As an Account Manager, you will analyse local market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat business. Specifically, you will be responsible for performing the following tasks to the highest standards:

1. Analyse local market trends and competitor activity to identify business leads
2. Develop customer accounts and travel within the local area to drive business into the specific hotel / cluster and to increase market / customer share in all revenue streams
3. Negotiate room rates / packages with corporate clients
4. Develop and implement creative local marketing channels, including social media channels
5. Prepare company contracts for the hotel in accordance with current business and pricing conditions
6. Work within current business strategies and recognize potential opportunities
7. Cooperate with other departments in the hotel to create an exceptional guest experience and build strong, comprehensive sales programs
8. Attend sales events, as required
9. Produce accurate and timely reports that meet the needs of the Sales Director and senior management, including reporting of appointments, calls made, and business leads
10. Answer customer queries promptly and professionally
11. Manage staff performance in compliance with company policies and procedures
12. Recruit, manage, train, and develop the sales team

What are we looking for?

An Account Manager serving Hilton brands is always working on behalf of our guests and collaborating with team members. To succeed in this role, you should maintain the following attitude, behaviors, skills, and values:

• Positive attitude and good communication skills
• Commitment to delivering high-quality customer service
• Excellent grooming standards
• Flexibility to respond to various work situations
• Ability to work under pressure and independently
• Experience in a sales role with a proven track record of closing sales

Preferred qualifications and skills:

• Knowledge of the local market
• Knowledge of hospitality industry
• Passion for sales and achieving targets and objectives
• Degree-level qualification in a relevant field

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest accommodations, service, amenities, and value. Hilton is dedicated to providing exceptional guest experiences worldwide. Our vision, “to fill the earth with the light and warmth of hospitality,” unites us to create remarkable hospitality experiences every day. Our team members are at the heart of this mission!