Attiva gli avvisi di lavoro via e-mail!

Account Manager

TheFork

Milano

In loco

EUR 45.000 - 60.000

Tempo pieno

3 giorni fa

Candidati tra i primi

Aumenta le tue possibilità di ottenere un colloquio

Crea un curriculum personalizzato per un lavoro specifico per avere più probabilità di riuscita.

Descrizione del lavoro

A leading restaurant booking platform in Europe, TheFork, seeks an Account Manager to enhance revenue for restaurant clients. The role focuses on relationship building, strategic support, and maximizing client engagement across Italy. This position promises a dynamic, inclusive work environment with opportunities for growth and a competitive compensation package.

Servizi

Flexible working environment

Lunch vouchers

Health insurance

Lifestyle benefits

Continuous learning programs

Competenze

3+ years of experience in account management or relevant role.
Native Italian and fluent in English.
Fully computer literate.

Mansioni

Generate revenue for restaurant portfolio by selling solutions.
Build long-term relationships with customers.
Monitor compliance with T&CS and ensure user experience.

Conoscenze

Account Management

Negotiation

Analytical Skills

Communication

Revenue Management

Strumenti

MS Office

Salesforce

Join to apply for the Account Manager role at TheFork

Join our Movement and Champion Restaurant Culture!

At TheFork we believe that the best things in life happen around the table.

As the leading restaurant booking platform in Europe, we connect the broadest community of loyal diners with the world’s favorite restaurants. Powered by innovation and a deep passion for the restaurant industry, we create unique dining experiences across 11 countries.

We’re part of the Tripadvisor Group and proud to be building a diverse, people-first culture where “respect”, “ownership”, “growth” and “better together” values thrive.

If you’re passionate about food, technology, and making a real impact, your seat at the table is ready.

Discover life at TheFork

What You Will Do

Ensure your Restaurant portfolio will generate significant more revenue with TheFork month over month, by selling TheFork solutions to the Restaurants
Be the primary point of contact and build long-term relationships with customers
Provide support, mainly through email and phone, to your client portfolio and help them with their positioning strategy, revenue management and online marketing
Set up action plans defined with Sales and Marketing departments. You will work closely with our team of Marketing Restaurant Offer to develop promotional plans (including Festivals, other special offers, YUMS, and SUPER YUMS) for your portfolio in order to ensure the best offer to our users
Negotiate favorable win-win conditions, allowing the restaurants to optimize their margins and increase the seat-occupancy rate
Monitor and take actions to ensure restaurants comply with our T&CS and quality policies and that excellent B2C user experience is guaranteed
Ensure the support and training to use our tools
Express user requirements and work with other departments to constantly improve product relevance of TheFork websites and applications leveraging your knowledge of restaurants
Your KPIs will include (but will not be limited to) and are subject to change based on business needs :
Monthly revenues generated by the restaurants in your portfolio
Promotions available across your portfolio
Level of B2C irritating factors
Number of restaurants part of the YUMS / SUPERYUMS program across your portfolio
Number and quality of restaurants participating in TheFork Festivals

You Must Meet These Critical Qualifications

Years of experience in account management or relevant role : +3y
Language : Native Italian and fluent English
A Fully computer literate - MS Office and Salesforce
Self-starter, results-oriented person who loves to reach and exceed targets
Knowledge of the revenue management related issue
Very comfortable having conversations and negotiations over the phone
Analytical and creative mind, able to offer the customers the best solutions
Able to quickly establish a climate of trust which conduces to the development of the business relationship
Autonomous and familiar to work with KPIs and targets
Proven ability to manage multiple projects at a time

You Can Impress With These Additions

Experience in the field of the Internet / Tech
Experience in pitching and selling promotions / deals / flash sales
Experience in dealing with a high number (20-50) of outbound and inbound calls and portfolios with numerous accounts (from 600 to 1000)

What We Offer You

An awesome team

A permanent contract (that can be useful in life)

Flexible working environment (2 days home office per week + up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely)

Competitive fixed salary & bonus

Lunch vouchers available for each working day (because yes, we like to try our best restaurants)

International teams and a multicultural environment spanning 10 offices across Europe

Highly inclusive working environment

Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etc

Continuous learning and development programs

Free access to the Calm app to help you build resilience wherever you are in your mental health journey

Dedicated parental leave and caregiver leave policies (12 weeks fully paid)

Health insurance fully covered by the company

Life & Disability Insurance at no cost to the employee

Welfare allowance school costs, elderly care, babysitting costs, transportation, travel leisure

Amazing offices with dining, coffee points and leisure area

Team building events

We believe that we are better together, and we welcome you for who you are. We endeavor to ensure that everyone - regardless of ability, age, socio-economic & cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under applicable law -has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great.

TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application, interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to Our HR team will review the request and respond accordingly.

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Sales and Business Development

Internet Publishing

Referrals increase your chances of interviewing at TheFork by 2x

Get notified about new Account Manager jobs in Milan, Lombardy, Italy .

EMEA E-Business Junior Key Account Manager | DG Beauty

National Account Manager At Home Internship

Strategic Account Manager, Mobile Operators, Southern Europe