Account Manager

Connected-Stories; Milano; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading creative technology company is seeking a passionate Account Manager to join their customer success team in Milan. This role focuses on enhancing client relationships and driving account growth through innovative strategies. The ideal candidate should possess 3+ years of experience in a similar role, particularly in SaaS environments, with strong communication skills and a passion for technology. Join a dynamic team where your contributions will make a tangible impact on client success and company growth.

Competenze

• 3+ years of experience in a similar role.
• Experience in SaaS or AI-driven technologies.
• Passion for technology and innovation.

Mansioni

• Serve as the primary operational point of contact for assigned accounts.
• Develop and execute tailored growth plans for each account.
• Identify opportunities for upselling and cross-selling.

Conoscenze

Communication

Interpersonal Skills

Client Engagement

Data Analysis

Strumenti

CRM tools

Presentation tools

Data visualization tools

Descrizione del lavoro

1 month ago Be among the first 25 applicants

Connected-Stories is a leader in the creative technology software space, transforming the way enterprises create, decision, and measure marketing and advertising content. As we expand our business development team, we’re looking for a passionate and technically curious Account Manager to join our customer success team and support our post-sales efforts. If you're eager to learn, enjoy solving technical challenges, and thrive in a dynamic environment, we’d love to hear from you.

Role Overview :

You will be responsible for fostering strong relationships with existing clients, ensuring they maximize the value of our platform, and driving account growth through innovative strategies. Your primary goal will be to deliver exceptional post-sale support and help clients achieve their objectives, while identifying opportunities to expand our partnership.

Key Responsibilities :

Client Relationship Management

• Serve as the primary operational point of contact for assigned accounts, ensuring client satisfaction and fostering long-term relationships.
• Act as a trusted advisor, understanding client goals and aligning them with our platform’s capabilities.
• Onboard new clients, ensuring a smooth transition from the sales team.
• Develop and execute tailored growth plans for each account to achieve desired outcomes and milestones.
• Regularly analyze client performance metrics to provide actionable insights and recommendations.
• Work closely with clients conducting pilot tests to demonstrate measurable value and convert them into long-term, valuable partnerships.

Account Growth & Upselling

• Identify and capitalize on opportunities to expand client engagement through upselling and cross-selling relevant features, products, or services.
• Collaborate with internal teams to deliver innovative solutions and optimize the client experience.
• Conduct regular check-ins and quarterly business reviews (QBRs) to assess progress and uncover new opportunities.
• Provide strategic guidance to ensure clients realize maximum ROI from our platform.
• Act as a champion for clients internally, advocating for their needs and priorities.
• Partner with sales, product, and customer success teams to address client challenges and deliver exceptional service.
• Provide feedback to internal teams on client needs and market trends to inform product enhancements.

Qualifications :

• 3+ years of experience in a similar role.
• Experience in a SaaS platforms or AI-driven technologies.
• Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical stakeholders.
• Passion for technology and innovation, with a willingness to learn new tools and solutions.
• Experience in post-sales support, customer success, & enterprise client sales cycles.
• Familiarity with CRM tools and presentation tools (e.g., PowerPoint, Google Slides).
• Hands-on experience with data analysis or visualization tools.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Sales and Business Development

Software Development

Referrals increase your chances of interviewing at Connected-Stories by 2x

Get notified about new Account Manager jobs in Milan, Lombardy, Italy .

EMEA E-Business Junior Key Account Manager | DG Beauty

Business Development and Key Account Manager

Regional Account Manager Gdo-Food Service

BNP Paribas Leasing Solutions Key Account Manager

Senior Account Manager, Account Management

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

J-18808-Ljbffr