Account Manager

STATSports; Livorno; In loco; EUR 35.000 - 55.000; Tempo pieno

Descrizione del lavoro

A leading company specializing in GPS player tracking and analysis seeks an Account Manager to enhance its relationships with elite sports organizations. You'll provide ongoing consultancy and support, ensuring clients gain maximum value from our products. This role requires strong communication skills, experience in sports, and a passion for building exceptional customer experiences.

Competenze

• Minimum of a 2:1 degree in Sports & Exercise Science or equivalent.
• Fluent proficiency in English and Italian.
• Experience working in customer-focused roles.

Mansioni

• Lead point of contact for all customer account management matters.
• Provide Sports Science consultancy and build client relationships.
• Ensure timely delivery of solutions and respond to client queries.

Conoscenze

Communication

Customer Service

Relationship Management

Sports Science Knowledge

Formazione

2:1 degree in Sports & Exercise Science or equivalent

Strumenti

Salesforce CRM

Descrizione del lavoro

At STATSports, you’ll work with current champions and help to mould future champions. As part of our team, you will play a part in some of the greatest sporting moments in history. And you’ll have fun doing it! Everything we do helps elite teams and individual athletes of all abilities reach their fullest potential.

We’ve come a long way since 2007, from humble beginnings to world leaders in GPS player tracking and analysis, all made possible by our amazing people.

We are a mission-driven collective. We innovate and never sit still, always striving for better, and we believe the best is yet to come.

Join the team.

About the role

We are looking for a world-class contractor / consultant to join our Account Management team and provide best-in-service support to our professional sports clients globally based in Italy. You’ll own the relationships we have with elite sports organisations, providing training, sports consultancy, and ongoing support daily. In this role, you’ll become an expert in our industry-leading technology and ensure our clients get maximum value from our products and services.

Region : Europe

Type : Contractor

Account Management

• Serve as the lead point of contact for all customer account management matters.
• Provide Sports Science consultancy.
• Be strategic in your approach, providing proactive, value-added account management services.
• Ensure clients are using the most up-to-date products and are fully trained on every aspect of the system.
• Build and maintain strong, long-lasting client relationships.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Respond promptly and accurately to clients’ queries and assist with challenging requests or escalations as needed.
• Keep client records up to date and accurate in Salesforce, recording all interactions.
• Visit clients throughout the year to ensure their needs and objectives are being met.
• Develop new business with existing clients and identify areas of improvement to meet sales quotas.
• Collaborate with the Sales Team to identify and grow opportunities within territories.
• Support the Pre-Sales team by delivering online and onsite demonstrations of STATSports’ new products and services to prospective clients.
• Compile, share, and file all necessary online/onsite demo reports for future reference or to furnish the Business Development team with necessary information.
• Contribute to the Sports Science Department, including writing Performance Insights.
• Be committed to continuous professional development, keeping up to date with the latest developments in athlete monitoring and Account Management skills.

About You

This role is ideal for someone who enjoys building relationships and working in a fast-paced environment. An outstanding Account Manager at STATSports is organized, has excellent communication skills, and is passionate about providing exceptional customer experiences.

You’ll need to have :

• A minimum of a 2:1 degree in Sports & Exercise Science or equivalent.
• Fluent proficiency in English and Italian.
• Experience working in a customer-focused role.
• Experience working or coaching in High Performance Sports using a GPS Performance Tracking System.
• The ability to travel for work, up to 50% of the time.

Desirable Qualifications :

• Experience with Salesforce CRM.

Why STATSports?

We’re still a small business that happens to be the world leader in our field, which means you can be a part of something big.

Working at STATSports, you’ll have a real impact and see directly how your day-to-day work makes a difference at the elite level of sport.

You’ll collaborate with a world-class team and be given the freedom to innovate, create, and deliver at the highest level.

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