Account Manager

STATSports; Cagliari; In loco; EUR 40.000 - 65.000; Tempo pieno

Descrizione del lavoro

STATSports is seeking a world-class Account Manager to support our elite sports clients across Italy. In this role, you'll be responsible for building strong relationships, providing consultancy, and ensuring clients maximize their experience with our innovative products. We're looking for an organized individual with a degree in Sports Science and a passion for exceptional customer experiences in a fast-paced environment.

Competenze

• Experience in a customer-focused role.
• Experience with GPS Performance Tracking Systems.
• Fluency in English and Italian.

Mansioni

• Serve as lead contact for customer account management.
• Provide Sports Science consultancy and training.
• Ensure timely and successful delivery of solutions.

Conoscenze

Communication

Relationship Management

Customer Experience

Sports Science Knowledge

Formazione

At least a 2:1 degree in Sports & Exercise Science

Strumenti

Salesforce CRM

Descrizione del lavoro

At STATSports, you’ll work with current champions and help to mould future champions. As part of our team, you will play a part in some of the greatest sporting moments in history. And you’ll have fun doing it! Everything we do helps elite teams and individual athletes of all abilities reach their fullest potential.

We’ve come a long way since 2007 from humble beginnings to world leaders in GPS player tracking and analysis, all made possible by our amazing people.

We are a mission-driven collective, we innovate and never sit still, always striving for better, and we believe the best is yet to come.

Join the team.

About the role

We are looking for a world-class contractor / consultant to join our Account Management team and provide best-in-service support to our professional sports clients globally based in Italy. You’ll own the relationships we have with elite sports organisations, providing training, sports consultancy, and ongoing support daily. In this role, you’ll become an expert in our industry-leading technology and make sure our clients get maximum value from our products and services.

Region : Europe

Type : Contractor

Account Management

• Serve as the lead point of contact for all customer account management matters.
• Provide Sports Science consultancy.
• Be strategic in your approach, providing proactive, value-added account management services.
• Ensure clients are using the most up-to-date products and are fully trained on every aspect of the system.
• Be highly personable and professional. Build and maintain strong, long-lasting client relationships.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Ensure prompt and accurate answers to clients’ queries and assist with challenging requests or issue escalations as needed.
• Ensure client records are up to date and accurate in Salesforce, recording all interactions.
• Visit clients throughout the year to ensure their needs and objectives are being met.
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
• Collaborate with the Sales Team to identify and grow opportunities within territories.
• Support Pre-Sales team by delivering online and onsite demonstrations of STATSports’ new products and services to prospective clients.
• Compile, share, and file all necessary online/onsite demo reports for future reference or to furnish the Business Development team with necessary information.
• Contribute to the Sports Science Department, including written Performance Insights.
• Be committed to continuous professional development, keeping up to date with the latest developments in the athlete monitoring industry, including competitor systems and account management skills.

About You

This role is ideal for someone who enjoys building relationships and likes to work in a fast-paced environment. A world-class Account Manager at STATSports is organized, has great communication skills, and is passionate about providing exceptional customer experiences.

You’ll need to have :

• At least a 2:1 degree in Sports & Exercise Science or equivalent.
• Ability to fluently speak English and Italian.
• Experience working in a customer-focused role.
• Experience working or coaching in High Performance Sports using a GPS Performance Tracking System.
• The ability to travel for work, up to 50% of the time.

Desirable Qualifications :

• Experience with Salesforce CRM.

Why STATSports?

We’re still a small business that happens to be the world leader in our field, which means you can be part of something big.

Working at STATSports, you’ll have a real impact and see directly how the day-to-day work you do makes a difference in sport at the elite level.

You’ll collaborate with a world-class team and be given the freedom to innovate, create, and deliver at the highest level.