Account Management, Hybrid Sales (South Italy)

Diageo; Napoli; Ibrido; EUR 35.000 - 70.000; Tempo pieno

Descrizione del lavoro

An established industry player seeks a dynamic Account Manager for Hybrid Sales in Southern Italy. This pivotal role focuses on developing innovative customer approaches and optimizing relationships to drive market share and profitability. You'll leverage technology and consumer insights to enhance customer engagement and achieve business targets. Join a vibrant team where your contributions will shape the future of premium brands and create lasting impacts in diverse markets. If you're passionate about building relationships and driving growth, this opportunity is perfect for you.

Servizi

Employee Assistance Programme

Incentive Plan

Product Discounts

Welfare Allowance

Hybrid Work Model

Medical Coverage

Life Insurance

Company Car

Industry Leading Training

Competenze

• 2-5 years experience in FMCG industry required.
• Strong numerical and analytical skills with problem-solving abilities.

Mansioni

• Support in Hybrid sales strategy definition and project management.
• Define clear customer segmentation and understanding of assigned customers.
• Track and measure performance against critical metrics.

Conoscenze

Negotiation Skills

Relationship Building

Analytical Skills

Problem Solving

Communication Skills

Formazione

Bachelor's Degree

FMCG Industry Experience

Strumenti

MS Office (Excel)

MS Strategy

Anaplan

Power BI

Descrizione del lavoro

Account Management, Hybrid Sales (South Italy) page is loaded

Account Management, Hybrid Sales (South Italy)

Apply locations Naples time type Full time posted on Posted Yesterday job requisition id JR1112902

Job Description :

About us

With over 200 brands sold in nearly 180 countries, we’re the world’s leading premium drinks company. Bring your passion and use your curiosity as you explore, collaborate, and innovate to build brands consumers love. Together with passionate people from all over the world, you’ll test new ideas, learn and grow, and unlock a brighter, more exciting future.

Join us to create a career worth celebrating.

About the Function

Our Sales team love building relationships, connecting with customers to sell our much-loved brands in new and vibrant markets where they can thrive. They help sell our iconic brands across 180 countries every year.

We’re operating across different markets, channels, and areas of expertise. Using your curiosity and passion, you’ll make the most of consumer insight and digital platforms, reaching new customers, markets, and celebrations to help us achieve our growth potential. We’ll support your learning and growth as you develop your career with us and work with people across our business to realise your fullest potential.

About the role

Role and Mission:

Account Manager Hybrid Sales Southern Italy is essential role for develop an hybrid sales customer approach and create effective customer propositions to unlock growth opportunities and improve sustainable profit delivery.

You are focused on generate simplicity, achieving scale and efficiency with your customer relationships, using and adopting technologies in key process of customer management (e.g. Diageo One) and drive scale through balanced hybrid relationships (Phone, mail, WhatsApp, physical visits) to achieve scale and business targets.

Your focus is on achieving the objectives of market share, sales and profitability building thoughtful and efficient customer relationships and brilliant execution of activation plans.

Key outcomes:

• MS Growth: drive MS growth in Southern Italy;
• NSV Growth
• GM%: handle customer P&L to optimize investment and growth in a consistent way;
• Customer Stock: maintain customer stock at the lower level to avoid OOS but also overstock;
• Credit Management: avoid delay in payment terms and support customer to respect our credit policies;

Role Responsibilities:

• Support in Hybrid sales strategy definition and project management; work with Hybrid Sales Manager Italy, Head of On Trade, Regional Managers and other internal collaborators team to develop future Hybrid sales customer approach.
• Based on a clear understanding of On-trade RTM Strategy Define Targets (Sales, Distribution and Coverage targets) for customer group assigned throughout digital support.
• Define clear Customer Segmentation and understanding of the customers assigned based on sales contribution, digital/hybrid capability, relationship needs and levers to be used to achieved targets. Drive value in current customer relationships identifying future opportunities for customer expansion, understanding customers’ requirements and match these to specific Diageo propositions.
• Develop the right Coverage/Contact plan, generating appropriate relationship with each customer to guarantee the delivery of defined targets maximizing efficiencies through the right use of remote contact tools (Mail, Phone, WhatsApp,..) according to customer segment.
• Strong ownership of the day-to-day customer relationship through effective negotiation, persuasion and conflict management/resolution skills.
• Define clear, simple, and scalable Account/ Segment Plan (Promo Plan, Canvass, MPA, Counterparts...) to reach business objectives, identifying key levers to be developed. Always improving efficiency to deliver objectives.
• Increase efficiency of the Hybrid management model using the insights of each of your customers, negotiating /rewarding customer according to their adoption to online/remote tools and contact. Evolve the digital readiness of Diageo and Customers to ensure relationships grow in efficiency and effectiveness.
• Track and measure performance and execution of you assigned Customers vs the critical important metrics (coverage, sales, nsv/case, mix, Cash collection and stock).
• Master in class in performing stablished internal management administrative procedures: Order management, Diageo One, Invoices, off invoice discounts, rebates, invoice claims, Triangulation.
• Propose and Lead till establishment optimized ways of working and procedures aligned with commercial policy, strategy and operations generating capacity to run wider range of customers.
• Be the Hybrid champion within the Distribution Team, regularly sharing findings with other distribution managers on how they can increase their hybrid ways of working.

About you

Requirements for the role:

• Good negotiations skills and validated communication.
• Good relationship-building skills, confident, clear & trustful.
• Results oriented.
• Strong numerical and analytical skills with problem solving abilities.
• Innovative thinking and team-playing.
• Strong interpersonal skills and solid P&L understanding.
• Strong in using MS Office (especially excel).
• Proficient in key commercial tools management (MS Strategy, Anaplan, Power BI).
• Flexibility and adaptability.
• Be based in the South of Italy (Campania, Apulia)
• Experience: Minimum 2-5 years in FMCG industry
• Language: English & Italian proficient

Flexible Working Statement:

Flexibility is key to our success. Talk to us about what flexibility means to you so that you’re supported to manage your wellbeing and balance your priorities from day one.

Rewards & Benefits Statement:

We recognise and value performance, offering our people a highly competitive Rewards and Benefits package including:

• Modern work life balance policies and wellbeing activities.

• Employee Assistance Programme.

• Incentive plan that rewards you for delivering phenomenal performance.

• Our product discounts.

• Welfare allowance.

• Hybrid work model.

• Medical coverage (as per CBA provision).

• Life and accident insurance coverage.

• Company car and fuel card, mobile phone, etc

• Industry leading sales capability training

• Working in the largest spirits' company in the world as part of our extraordinary Sales Team!

Diversity statement:

Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this. We embrace diversity in the broadest possible sense. This means that you’ll be welcomed and celebrated for who you are just by being you. You’ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more.

Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.

Feel inspired? Then this may be the opportunity for you.

If you require a reasonable adjustment, please ensure that you capture this information when you submit your application.

Worker Type :

Regular

Primary Location:

Turin

Additional Locations :

Job Posting Start Date :

2025-05-07

With over 200 brands sold in more than 180 countries, we’re the world’s leading premium drinks company. Every day, over 30,000 talented people come together at Diageo to create the magic behind our much-loved brands. From iconic names to innovative newcomers – the brands we’re building are rooted in culture and local communities. Our ambition is to be one of the best performing, most trusted and most respected consumer products companies in the world.

Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you’ll collaborate with talented people from all corners of the world. Together, you’ll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of.

With diversity at our core, we celebrate our people's unique passions, commitments and specialist skills. Because when varied voices, mindsets, and personalities come together, great ideas are born. In our supportive culture, your voice will be heard and you’ll be empowered to be you. Just bring your ambition, curiosity and ideas, and we’ll celebrate your work and help you reach your fullest potential.

DRINKiQ

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