Account Executive - Milan

Experteer Italy; Milano; Ibrido; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading travel platform is seeking a full-time Account Executive for their Milan office. This hybrid role involves supporting accommodation partners, maintaining relationships, and promoting Booking.com products. The ideal candidate needs excellent communication skills, fluency in English and Italian, and relevant experience in the travel industry. This position offers various benefits and emphasizes inclusion and diversity in the workplace.

Servizi

Annual paid time off

Flexible working arrangements

Industry leading product discounts

Competenze

• Excellent face-to-face and phone communication skills.
• Proficient English & Italian speaker and writer.
• Experience in e-travel or hotel industry is a plus.
• Must be authorized to work in Italy.

Mansioni

• Pro-active communication with partners by telephone.
• Lead a portfolio of partners as their primary contact.
• Identify new partner leads.
• Maintain relationships with partners for better service.
• Become an expert in Booking.com's products.

Conoscenze

Excellent communication skills

Proficient in English and Italian

Experience in hotel/travel industry

Proactive and responsible

Team player

Descrizione del lavoro

Overview

Booking.com is seeking a full-time Account Executive for our Milan office. At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. We’re the thrill of the first night in a new place, the excitement of the next morning, the friends you encounter, the journeys you take, the sights you see, and the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world!

Role location: Milan, hybrid role with 40% of time in the office.

Role Description

As an Account Executive your main task will be to provide support to new and existing accommodation partners, contacting, informing and advising them about how to meet the demands of visitors on the Booking.com website. You will also build the accommodations webpages and train the new accommodations on how to use Booking.com’s extranet and the systems that can improve their availability and supply.

Please note, this role is hybrid with 40% of time spent in our Milan office.

Key Responsibilities

• Pro-active communication with partners in your region by telephone to assist with the development of Booking.com’s business;
• Leading a portfolio of partners where you are their primary point of contact, answering questions, and following up when needed;
• Help identifying new potential partner leads and pass these leads on for further follow up;
• Maintaining a stable relationship with our partners (i.e. frequent performance calls and contact to ensure they offer Booking.com's customers the best availability and competitive pricing);
• Become an expert in Booking.com's products so the benefits and usage of our platform can be explained in detail to our partners;
• Finding opportunities for partners that will help improve Booking.com's business by using its segmentation to prioritize;
• Receiving customer service issues related to the managed portfolio and solving these in the most efficient manner for the business, partner, and customer;
• Supporting the organization of events, such as workshops and webinars for partners, including attending and participating in partner events;
• Dealing with inbound calls and written requests from accommodation partners;
• Showcasing team spirit for team / office related projects and ad hoc tasks based on company priorities and business needs.

Qualifications & Skills

• Excellent face-to-face and telephone communication skills;
• Proficient English & Italian speaker and writer;
• Affinity/experience within e-travel and/or hotel/travel industry is a plus;
• Pro-active, sense of responsibility and can work independently;
• Great teammate, motivated and enjoys working in e-travel and hospitality;
• Currently authorized to work in Italy.

Benefits & Perks

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave;
• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country);
• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit.

Inclusion at Booking.com

Inclusion has been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.

Take it from our Chief People Officer, Paulo Pisano: “At Booking.com, the diversity of our people doesn’t just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It’s a place where you can make your mark and have a real impact in travel and tech.”

We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

Application Process

This section provides: Let’s go places together: How we Hire. This role does not come with relocation assistance.

Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.

Please note: Our Recruitment team are based across different locations in EMEA – please ensure you submit your resume written in English.

Pre-Employment Screening

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information that may be necessary for determining your qualifications and suitability for the position.