Account Director

HH Global; Comunità montana della valle Trompia; In loco; EUR 70.000 - 90.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking an Account Director to lead Luxury accounts. This role is pivotal in enhancing client relationships and identifying growth opportunities. The ideal candidate will possess extensive client service management experience, strong leadership skills, and a proven track record in operational management. You will be responsible for strategic account management, ensuring that solutions are delivered on time while meeting business targets. Join a dynamic team and make a significant impact in a fast-paced retail environment, driving success and delivering exceptional value to clients.

Competenze

• Extensive experience in client service management and team leadership.
• Proven track record in operational management and client relationship development.

Mansioni

• Lead client satisfaction initiatives and manage internal resources.
• Develop client growth strategies and manage financial performance.
• Mentor team members and resolve quality concerns.

Conoscenze

Client Service Management

Team Leadership

Operational Management

Client Relationship Development

Risk Mitigation Strategies

Communication Skills

Performance Management

Descrizione del lavoro

Metropolitan City of Milan, Italy Req #1350

16 March 2025

Purpose of the job

The Account Director is responsible for the development and nurturing of Luxury accounts. This role is essential in strengthening relationships with the client and identifying growth opportunities for the business as well as ensuring solutions are developed and delivered on time and against operational and financial business targets.
The Account Director will take full responsibility for the strategic and operational management of the accounts under their responsibility and managing the performance of their team, ensuring all work is completed in line with the SLA.
This individual also needs to be a strong leader who can focus on the vision and strategies of the account, balance daily support needs with long-term strategy and successfully combine vision and reality into effective plans.
The ideal candidate will have an in-depth experience of working with clients in the luxury sector to drive the Client Services team and deliver ongoing solutions to resolve Client challenges. The individual will have proven track record for developing Clients, nurturing relationships and converting opportunities as well a team management experience.

Key responsibilities

1. Play a leading role in the delivery of client satisfaction, including client liaison, management of internal resource departments and management of external suppliers.
2. Deliver operational excellence.
3. With the Global Luxury Client Engagement Director, manage the on and off-site Account Teams that operate in the areas of the clients business under your direction ensuring compliance to company operating procedure.
4. Manage the personal development of your team members through appraisals, one‐to‐one meetings, mentoring and training.
5. Take ownership of and resolve issues, quality concerns or corrective actions.
6. Develop effective growth strategies and manage the opportunities for these Clients.
7. Build client development plans for each year.
8. Achieve and excel growth targets.
9. Manage overall financial performance of the account, risk analysis and remedy.
10. Identify risks to the account and put in place strategies to manage these risks.
11. Contract review and renewal.
12. Develop strong relationships with senior key decision makers.
13. Regular MI reporting and production of account relationship plans.

Knowledge, Skills + Experience

1. Extensive client service management experience, ideally with time spent working on the client site or sites.
2. Extensive people management experience including performance management and team leadership.
3. Experienced in taking responsibility for managing client service plans, KPI’s, budgeting, forecasting and leadership.
4. Proven track record of operational management for client services departments.
5. Significant experience in developing and maintaining client relationships.
6. Able to present account planning and strategy for retention, growth and added value.
7. Demonstrable track record of successful client and contract management.
8. Can anticipate internal and/or external business issues and develop risk mitigation strategies.
9. Experience of managing department financials.
10. Have in‐depth knowledge of Performance Improvement philosophy and implementation.
11. Significant experience of managing work in a fast-paced retail environment.
12. Previous experience of presenting to Senior Management/Board level.
13. Strong experience of dealing with large P&L budgets.
14. Excellent interpersonal skills, able to develop positive relationships at all levels, with all types of people up to Board level.
15. Excellent communication skills – verbal, written, presentation – with clarity of expression.
16. Demonstrable people management skills.
17. Passion for quality.

We thank all applicants in advance for their interest in this position.

HH Global are an equal opportunities employer and welcome all suitably qualified candidates from any background, regardless of any personal characteristic, especially those protected by law.

We will make reasonable adjustments to the recruitment process to accommodate any disability. In the first instance, if you require this job advert in an alternative format, or require any assistance, please reach out to [e-mail]

Please note that we carry out a variety of pre-employment background checks, which are appropriate for the country that you are based in. These may include some of the following; employment history, right to work, identity and validity of professional qualifications (if applicable) checks. In some countries, criminal background, sanction file and / or CIFAS checks may apply. If you have any questions relating to this, please reach out to [e-mail] in the first instance.