2884 Principal Technician (IT Change Coordination)

Contact One Communications, Inc.; Catania; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A communications company in Catania seeks an IT Change Manager to oversee service changes and ensure proper documentation and risk management. Candidates should have relevant vocational training and experience in managing change requests. ITIL v3/v4 certification is required. This role is ideal for those looking to enhance IT service operations in a collaborative environment.

Competenze

• 3 years of post-related experience with higher vocational training.
• 5 years of post-related experience with a secondary educational qualification.
• Practical experience in managing change requests from initiation to closure.

Mansioni

• Provide status reports for IT service changes.
• Implement routine changes in a live IT environment.
• Document procedures and changes made in IT service.

Conoscenze

Change management

Risk management

Documentation skills

Formazione

Higher vocational training in relevant discipline

Secondary educational qualification

Strumenti

ITIL v3/v4

Project management tools

Descrizione del lavoro

• Provides status reports for implemented IT service changes to senior management.
• Implements routine changes in a live IT service environment.
• Generates schedule and time estimates for IT service changes.
• Participates in analyzing the risks, costs and benefits of proposed IT service changes.
• Documents the procedures and changes made in IT service.

Change control

• Develops, documents and implements changes based on requests for change.
• Applies change control procedures.
• Applies tools, techniques and processes to manage and report on change requests.

Requirements definition and management

• Assists in the definition and management of requirements.
• Assists in the creation of a requirements baseline.
• Undertakes basic risk management activities.
• Maintains documentation of risks, threats, vulnerabilities and mitigation actions.
• Requirements

Skill, Knowledge & Experience :

• Higher vocational training in a relevant discipline with 3 years post-related experience. Or a secondary educational qualification with 5 years post-related experience.
• 3 years of practical experience in performing change requests from initiation to closure while engaging with relevant process owners and stakeholders.
• Training / Certifications : ITIL v3 / v4 Foundation Certification