2762 SATCOM Technician

Description Of Deliverables (key Responsibilities.)

We are seeking for a Service Provider to support our Satellite Communication Support team.

The Service Provider will be responsible for the installation, maintenance, and repair of satellite communication systems at the SGT or SGS site. The service provider shall offer services with excellent technical skills, problem-solving abilities, and a commitment to providing top-level customer service.

Installation And Setup

The complete Installation and the configuration of all elements of a satellite communication system.

1. Baseband elements: SATCOM modems, routers, switches, media converters, matrix switches, line amplifiers and other active and passive elements.
2. Low and high power RF elements: UP/Down Converters, Intermediate and high power amplifiers, LNA's, RF over Fiber converters and other active and passive RF elements.
3. Antenna elements: Motor DC/AC, power/servo drives, gearbox, Antenna control system elements, Dehydrator.
4. Monitor and Control system: workstations, servers, gateways, Digital signal processors, network elements and analogue/digital interface elements.
5. Software: Windows, Linux, Network IOS, proprietary system monitor and control application software, software system configurations.

The Updates/changes Of Hardware And Software Configuration

On all satellite station elements as required or ordered / requested.

Satellite link setup network, baseband and RF configuration.

Software / configuration update and patches on all systems as required.

The installation of Power/data cable and fibre optic cable, maintaining, labelling and updating as-built documents.

To support the local Power technician in install and setup:

1. Power generation and distribution systems.
2. Heating and cooling systems.
3. Ancillary systems. (Fuel, water supply domestic and fire protection.)

Maintenance And Repair

Conduct regular maintenance inspections of all active/passive SATCOM, Power, HVAC, security and ancillary elements/systems following the guidelines and instructions of the specific system preventive maintenance procedure to ensure the systems are functioning correctly.

Daily, weekly, monthly, 3 monthly, 6 monthly and yearly inspections.

Conduct Regular Preventive Maintenance Tasks

Daily, weekly, monthly, 3 monthly, 6 monthly and yearly preventive maintenance tasks.

Cleaning of all active and passive elements/systems SATCOM, Power, HVAC, security, ancillary and system room/locations following the guidelines and instructions of the specific system preventive maintenance procedure.

Greasing of mechanical parts following the guidelines and instructions of the specific system preventive maintenance procedure.

Measure and adjust where required of active/passive electronic elements/systems following the guidelines and instructions in the specific system preventive maintenance procedure.

Assist power technician in preventive maintenance tasks as required.

Diagnose and repair any issues with SATCOM, Power, HVAC, security and ancillary system following the guidelines and instructions of the specific system corrective maintenance procedure.

Replace faulty components and update software of SATCOM, Power, HVAC, security, ancillary system following the guidelines and instructions of the specific system corrective maintenance procedure.

PRACTICAL ARRANGEMENT

Place of Performance: The contractor will work in Lughezzano (Italy) in designated as Class II Security Area.

Travel Requirement: Travel may be required to other Purchasers’ locations on exceptional basis. Travel costs are out of scope and will be borne by the NCI Agency separately in accordance to the provisions of the NCIA Travel Directive.

Hours of Operation: The Service shall be operated during Purchasers’ specific requirements and be able to operate 24/7.

Customer Service: The service needs to be delivered under the lead by the site Station Commander and integrated with the current on-site support team on a 24/7 basis.

Communicate with team members and customers to understand their needs and provide updates and solutions.

Provide technical support and troubleshooting assistance for local and remote users/customers.

Maintain accurate records of services provided and customer interactions in TT-Comms, ITSM and Logbook.

Safety and Compliance: Follow all safety protocols to prevent accidents and injuries.

Ensure compliance with agency, industry standards and regulations.

Keep up-to-date with the latest advancements in SATCOM and networking communication technology used on site.

Service Delivery Requirements

The Contractor’s personnel should fulfill the following requirements:

• Ability to work on 24/7 shifts
• Security Classification: NATO SECRET
• Language Proficiency: English: B2 + Local assignment language fluency
  
  

Past Performance And Qualifications

• High school diploma or a degree in electronics or a related network/ communication field experience of 10 years is required.
• At least 5 year of experience as a satellite technician or in a similar role.
• Good knowledge of electronic and RF measurement instruments, proficiency with hand and power tools.
• Excellent customer service and communication skills.
• Valid driver’s license and reliable transportation.
• National Certification: BA4 / BA5, Working at Heights (Kester)
• Preferred Certification CompTIA A+ or Network+ certification