Zuora Engineer

Docusign; Bengaluru; Hybrid; INR 1,800,000 - 2,500,000; Full time

Job summary

Docusign is looking for a candidate experienced with Zuora Subscription Billing to collaborate with stakeholders and automate billing processes. This hybrid role involves developing Zuora's Product Catalog and payment solutions, necessitating a Master's degree in Computer Science or Engineering and over 6 years of relevant experience. The position requires strong communication skills and familiarity with Agile methodologies. Candidates will work at least 2 days a week in-office while having the flexibility of remote work.

Qualifications

• 6+ years of experience in Zuora Subscription Billing and Payment Solutions.
• Experience designing and implementing Zuora Workflow using best practices.
• Familiarity with end-to-end quote-to-cash process.

Responsibilities

• Collaborate with stakeholders to define project requirements.
• Develop and configure Zuora's Product Catalog for billing processes.
• Design and implement payment solutions using various methods.

Skills

Experience with Zuora Subscription Billing

Experience in payment solutions

Understanding of Agile methodologies

Expertise in Zuora API

Communication and collaboration skills

Education

Master's degree in Computer Science or Engineering

Tools

Zuora API

Salesforce

Avalara

Job description

What You'll Do

• Collaborate with stakeholders to understand project requirements and objectives related to Zuora Subscription Billing and Zuora Payment.
• Develop and configure Zuora’s Product Catalog, including rate plans and pricing models, to meet business needs and support billing processes.
• Design and develop custom workflows in Zuora to automate business processes, streamline operations, and improve efficiency.
• Ensure the security and integrity of Zuora’s environment by implementing best practices and security measures.
• Create and maintain customizations within Zuora using the Zuora API and the Zuora Object Query Language (ZOQL).
• Use Workflow APIs, Liquid expressions in Workflow, and data/object query workflows.
• Design and implement payment solutions using payment methods such as Credit Card, Alternate Payment Methods (APMs), ACH, Direct Debit, etc., understanding Payment Gateways, country‑specific requirements, refunds, chargebacks, cancellations, and tokenization.
• Work with product managers to gather business requirements for Product‑Led Growth, e‑commerce purchase, usage billing, billing and payment, etc.
• Configure and manage notifications within Zuora to keep stakeholders (internal and external) informed of key events and updates.
• Create detailed and clear requirement documentation, process flows, wireframes, and other artifacts to communicate requirements effectively.
• Customize and design invoice templates in Zuora to align with branding guidelines and meet customer requirements.
• Provide expertise and guidance on billing processes and best practices, leveraging domain knowledge to drive optimal solutions.
• Collaborate with the project team and provide regular updates on progress, challenges, and recommendations.

Job Designation

Hybrid: Employee divides their time between in‑office and remote work. Access to an office location is required (minimum 2 days per week; may vary by team but will be a weekly in‑office expectation). Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role or job.

What You Bring

Basic

• Master's degree in Computer Science or Engineering.
• 6+ years of experience working with Zuora and focused experience in Zuora Subscription Billing and Payment Solutions.
• Experience designing and implementing Zuora Workflow using best practices such as processing complex data with Lambda functions, Object Query, Retrieve Query functions, and Liquid‑based operations.
• Experience implementing Zuora Order Harmonization, specifically during the transition from Zuora Subscription Billing to Zuora Order Harmonization and adapting the underlying APIs.
• Experience integrating Zuora with other systems such as Salesforce and Avalara (including Zuora 360 Sync).
• Experience working with Advanced Consumption Billing features such as Prepaid with Drawdown and Minimum Commitment.
• Experience customizing Zuora using the Zuora API and ZOQL.
• Experience with Zuora development, including Product Catalog, workflows, security, notifications, and invoice templates.
• Understanding of the Zuora platform, Zuora Admin, Zuora objects, Workflow, and APIs.
• Understanding of payments methods (Credit Card, Alternate Payment Methods, ACH, Direct Debit, etc.) and payment gateways, country‑specific requirements, refunds, chargebacks, cancellations, and tokenized transactions.
• Functional and technical familiarity of the end‑to‑end quote‑to‑cash process, with experience delivering major business transformation initiatives (SaaS Platform).
• Understanding of Agile methodologies and best practices.

Preferred

• Zuora Admin and Architect certifications.
• Communication and collaboration skills, with the ability to engage with stakeholders at all levels.
• Self‑motivated and able to work independently, with a strong commitment to meeting project deadlines and delivering high‑quality results.