Zonal Service Engineer

BlackBerry Inc.; Bengaluru; On-site; INR 700,000 - 1,100,000; Full time

Job summary

ABB India Pvt. Ltd. in Bengaluru invites experienced Electrical & Electronics professionals to join our Electrification Smart Power & Smart Buildings team.

You will install, test, commission, and maintain electrical equipment, panels, drives, and control systems, ensuring first-time-right execution and safety compliance. In this role, you will diagnose faults using drawings and wiring diagrams, provide on-site or remote technical support, and prepare service reports, material lists, and

Qualifications

• Diploma in Electrical & Electronics Engineering from a recognized institution.
• 5–8 years of relevant experience in electrical service, maintenance, installation, testing, or commissioning.
• Practical experience in electrical equipment, panels, drives, and control systems.
• Solid ability to read and interpret electrical drawings, schematics, and control wiring diagrams.
• Solid skills in electrical fault diagnosis, troubleshooting, testing, and preventive maintenance.
• Good knowledge of service tools, testing instruments, spare parts management, and technical documentation.
• Good communication, customer-service, problem-solving, and coordination skills, with a willingness to travel to customer locations as required.

Responsibilities

• Installation, Testing & Commissioning – Install, test, commission, and maintain electrical equipment, panels, drives, and control systems while ensuring first-time-right execution.
• Fault Diagnosis & Technical Support – Diagnose electrical faults using drawings, control wiring diagrams, and testing instruments; identify defective components and coordinate repair or replacement.
• Customer Service & Complaint Resolution – Attend customer complaints, provide timely on-site/remote technical support, resolve issues within agreed timelines, and ensure a positive customer experience and retention.
• Service Documentation & Resource Management – Prepare service, inspection, and maintenance reports; create material lists; ensure availability of tools, spare parts, and equipment; and maintain accurate technical records.
• Safety, Collaboration & Continuous Improvement – Ensure all service activities comply with safety and technical standards, coordinate with production, design, sales, and technical teams, provide basic customer/operator training, and help identify service improvements.

Skills

Electrical drawings

Fault diagnosis

Preventive maintenance

Testing & commissioning

Communication

Customer service

Travel willingness

Education

Diploma in Electrical & Electronics Engineering

Tools

Testing instruments

Spare parts management

Electrical testing tools

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.This Position reports to:EL Customer Operations Manager - Post-SalesWhat we believe inAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.Your role and responsibilities:In this role, you will assist local unit in developing the necessary capabilities to effectively control products and systems, ensuring compliance with internal, customer, and industry requirements within a cost-effective and safe working environment. Participates in the development and implementation of standards and test methods to ensure only compliant products, software, and services are released to the customer.The work model for the role is: #Li-OnsiteThe role will support for the ABB India Ltd for Electrification Smart Power & Smart Buildings Business to be based at Bangalore, India.You will be mainly accountable for:Installation, Testing & Commissioning – Install, test, commission, and maintain electrical equipment, panels, drives, and control systems while ensuring first-time-right execution.Fault Diagnosis & Technical Support – Diagnose electrical faults using drawings, control wiring diagrams, and testing instruments; identify defective components and coordinate repair or replacement.Customer Service & Complaint Resolution – Attend customer complaints, provide timely on-site/remote technical support, resolve issues within agreed timelines, and ensure a positive customer experience and retention.Service Documentation & Resource Management – Prepare service, inspection, and maintenance reports; create material lists; ensure availability of tools, spare parts, and equipment; and maintain accurate technical records.Safety, Collaboration & Continuous Improvement – Ensure all service activities comply with safety and technical standards, coordinate with production, design, sales, and technical teams, provide basic customer/operator training, and help identify service improvements.Qualifications for the role:Diploma in Electrical & Electronics Engineering from a recognized institution.5–8 years of relevant experience in electrical service, maintenance, installation, testing, or commissioning.Practical experience in electrical equipment, panels, drives, and control systems.Solid ability to read and interpret electrical drawings, schematics, and control wiring diagrams.Solid skills in electrical fault diagnosis, troubleshooting, testing, and preventive maintenance.Good knowledge of service tools, testing instruments, spare parts management, and technical documentation.Good communication, customer-service, problem-solving, and coordination skills, with a willingness to travel to customer locations as required.More about us:ABB’s Smart Power and Smart Buildings businesses provide advanced energy distribution, protection, automation, and digital solutions for data centers, industrial and manufacturing facilities, critical infrastructure, commercial buildings, and residential applications. The portfolio includes industrial circuit breakers, low-voltage systems, motor starting solutions, switches, relays, UPS systems, ABB Ability Energy Manager, DIN rail products, enclosures, emergency lighting, HVAC and lighting controls, security solutions, industrial plugs and sockets, and wiring accessories, enabling customers to improve energy efficiency, reliability, safety, comfort, sustainability, and building automation while supporting energy transition and carbon-reduction objectives.Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. We welcome people from all backgrounds and experiences.Ready to make an impact? Apply today or visit www.abb.com to learn more about the impact of our solutions across the globe.Recruitment Fraud WarningABB never asks for payment from job applicants. All genuine job offers follow a formal application and interview process.View current job openings and apply at: https://careers.abb/global/en/homeFor more information, read our full fraud warning notice at: https://global.abb/group/en/careers/how-to-apply/fraud-warning