Zonal Manager - Operation

Mount Talent Consulting; Jalandhar; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Mount Talent Consulting in Punjab–Jalandhar is seeking a Zonal Manager - Operations to drive operational excellence and own end-to-end P&L for the territory. You will lead a growing team of bus captains and staff, while building a strong network of operators and agents.

The role emphasizes data-driven decisions, brand expansion, and ensuring compliant boarding and service delivery across the region.

Qualifications

• Recruitment, onboarding, and training of bus staff as required.
• Ability to build and lead a high-performing team with integrity.
• Design and implement processes to manage daily operations escalations.
• Drive data-based decision making to improve efficiency and outcomes.

Responsibilities

• Develop a strong understanding of the bus industry ecosystem, including operator supply, agent networks, and local ground transportation dynamics.
• Establish and scale the brand across the assigned territory/zone.
• Build and manage a robust network of bus operators and travel agents, while driving brand visibility to generate ticket sales for buses.
• Oversee boarding operations and retail sales through travel agents, touts, and walk-in customers, ensuring smooth and compliant boarding procedures.
• Stay updated on intercity bus travel market trends and proactively identify opportunities to increase market share for buses operating in the assigned territory.

Skills

Team leadership

Data-driven decisions

Operations management

P&L ownership

Job description

Hi,

Urgent opening for leading travel industry.

Position - Zonal Manager - Operation

Location - Punjab -Jalandhar

Role Overview :-

The role will be responsible for driving operational excellence, effective team management, and end-to-end Business P&L ownership for the assigned territory.

Key Responsibilities

• Develop a strong understanding of the bus industry ecosystem, including operator supply, agent networks, and local ground transportation dynamics.
• Establish and scale thebrand across the assigned territory/zone.
• Build and manage a robust network of bus operators and travel agents, while driving brand visibility to generate ticket sales for buses.
• Oversee boarding operations and retail sales through travel agents, touts, and walk-in customers, ensuring smooth and compliant boarding procedures.
• Stay updated on intercity bus travel market trends and proactively identify opportunities to increase market share for buses operating in the assigned territory.

Candidate Characteristics & Expectations

• Responsible for recruitment, onboarding, and training of bus captains and other allied staff required for bus operations.
• Build and lead a high-performing team with integrity and strong ethical values embedded as core DNA.
• Design and implement systems and processes to manage daily operations escalations with speed, accuracy, and accountability.
• Drivedata-based decision makingto improve operational efficiency, customer experience, and business outcomes.