Zonal Manager - Operation

Mount Talent Consulting; Hyderabad; On-site; INR 600,000 - 800,000; Full time

Job summary

Mount Talent Consulting is seeking a hands-on Operations Leader in Hyderabad to develop the bus services ecosystem and oversee day-to-day operations.

You will recruit, onboard, and train bus captains and staff; build a high-performing team with integrity; design systems to resolve escalations quickly; and drive data-based decisions to improve efficiency, customer experience, and business results.

Qualifications

• Experience in recruitment, onboarding, and training of operational staff.
• Ability to build and lead a high-performing team with integrity.
• Design and implement systems to manage daily operations escalations.
• Ability to use data-based decision making to improve efficiency and customer experience.

Responsibilities

• Develop a strong understanding of the bus industry ecosystem, including operator supply, agent networks, and local ground transportation dynamics.
• Establish and scale the brand across the assigned territory/zone.
• Build and manage a robust network of bus operators and travel agents, while driving brand visibility to generate ticket sales for buses.
• Oversee boarding operations and retail sales through travel agents, touts, and walk-in customers, ensuring smooth and compliant boarding procedures.
• Stay updated on travel market trends and proactively identify opportunities to increase market share for buses operating in the assigned territory.

Skills

Recruitment and onboarding

Team leadership

Operations management

Data-driven decision making

Job description

Role & responsibilities

• Develop a strong understanding of the bus industry ecosystem, including operator supply, agent networks, and local ground transportation dynamics.
• Establish and scale the brand across the assigned territory/zone.
• Build and manage a robust network of bus operators and travel agents, while driving brand visibility to generate ticket sales for buses.
• Oversee boarding operations and retail sales through travel agents, touts, and walk-in customers, ensuring smooth and compliant boarding procedures.
• Stay updated on travel market trends and proactively identify opportunities to increase market share for buses operating in the assigned territory.

Preferred candidate profile

• Responsible for recruitment, onboarding, and training of bus captains and other allied staff required for bus operations.
• Build and lead a high-performing team with integrity and strong ethical values embedded as core DNA.
• Design and implement systems and processes to manage daily operations escalations with speed, accuracy, and accountability.
• Drive data-based decision making to improve operational efficiency, customer experience, and business outcomes.