Zonal Manager-Ground Operations

Stelling Technologies; Chennai District; On-site; INR 1,000,000 - 1,600,000; Full time

Job summary

Stelling Technologies invites a Zonal Manager to drive growth and oversee operations across a busy zonal network. You will own revenue targets, optimize routes and schedules, supervise field teams, and maintain high service quality.

You will build operator relationships, plan monthly reviews, and ensure disciplined rostering and performance tracking. You will lead by example, coordinate with stakeholders, and use data to improve efficiency, customer experience and business outcomes in a dynamic

Qualifications

• Experience in managing frontline teams.
• Track record of recruitment, onboarding and training.
• Strong data-driven decision making for operations.

Responsibilities

• Own zonal revenue growth and margin targets.
• Review route-wise and service-wise performances and fix gaps.
• Drive brand visibility through boarding partners and points.
• Improve fleet utilization from operator and IntrCity sides.
• Own zonal service quality metrics and SOPs.
• Ensure best-fit service schedules and boarding points.
• Build and manage zone operator relationships and issues.
• Plan monthly operator meetings and document MoMs.
• Align service managers to minimize conflicts and improve coordination.
• Recruit, onboard and manage team of service manager.
• Lead weekly meetings with bus captains and observe onsite issues.
• Ensure team discipline, rosters, and attrition control.
• Track reports, run daily-ops escalation systems.
• Deliver monthly market and competition insights for decisions.

Skills

Ground operations

P&L exposure

Recruitment

Onboarding

Team leadership

Stakeholder management

Data-driven decisions

Job description

Zonal Manager (ZM) – Role JD Key Responsibilities:

Zonal Business performance & Growth

• 1.Own zonal revenue growth and margin targets
• 2.Review route-wise and service-wise performances regularly and correcting the gaps
• 3.Take initiatives related to brand visibility, such as identifying boarding partners and new boarding points to drive growth, customer acquisition and improve experience
• 4.Improve fleet utilization from both operator and IntrCity sides

Service Quality & SOP Ownership - Operations Management

• 1.Own zonal-level service quality: bus-quality complaints per trip, customer ratings, audit score
• 2.Improve SOPs jointly with the State Head/RM and ensure those are followed down the line
• 3.Ensure the best-fit service schedules and boarding points across the zone

Operator Partner Management

• 1.Build and manage the zone's operator relationships; Prioritize and resolve operator issues
• 2.Plan monthly meetings and document MoMs related to operator revenue, fleet utilization, service delivery gaps and have constructive discussion on TATs
• 3.Align service managers with operator management structure to minimize conflicts and improve coordination

Team Leadership & Field Cadence

• 1.Recruit, onboard and manage team of service manager and have daily review discussions
• 2.Run the mandated weekly F2F/skip meetings with bus captains; visit parking lots, boarding points to understand issues first hand
• 3.Own team discipline, roster/week-off policy, and attrition control

Reporting, Escalation & Continuous Improvement

• 1.Track assigned reports and dashboards daily; flag and fix issues before they're escalated
• 2.Design and run systems for daily-ops escalation with speed, accuracy and accountability
• 3.Deliver monthly market and competition insight for the hub; drive data-based decisions on efficiency, customer experience and business outcomes

Candidate Profile & Expectations

• 7+ years in ground operations, travel or hospitality, with direct P&L exposure
• Track record owning recruitment, onboarding and training for a frontline team; builds and leads a high-performing team with integrity and strong ethics as a baseline
• Makes data-based calls on efficiency, customer experience and business outcomes
• High agency and outcome focus who can handle multiple stakeholders