Zonal Head

Spinny; Gurugram District; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Spinny is seeking a Zonal Head – Operations to lead and optimize automotive service operations across the assigned zone. You will drive revenue growth, improve workshop performance, and ensure exceptional customer experience while coordinating with central teams and field locations.

The role requires strong leadership of regional managers, expertise in multi-location service operations, and the ability to monitor KPIs, implement SOPs, and travel extensively to achieve business objectives.

Qualifications

• 4–8 years of experience in operations, preferably in the automotive aftermarket, automobile service, dealership, or multi-location service industry.
• Strong experience in managing large teams and multiple locations.
• Excellent understanding of automotive service/workshop operations.
• Strong analytical and problem-solving skills.
• Demonstrated experience in achieving revenue and operational targets.
• Excellent leadership, communication, and stakeholder-management skills.
• Willingness to travel extensively across the assigned zone.
• Strong proficiency in MS Excel, MIS, and performance dashboards.

Responsibilities

• Lead and manage end-to-end operations across the assigned zone.
• Drive revenue, profitability, productivity, and operational efficiency across workshops.
• Manage and mentor Regional/Area Managers, Service Managers, and workshop teams.
• Monitor KPIs such as TAT, productivity, capacity utilization, CSAT, repeat percentage, conversion, and workshop profitability.
• Ensure smooth coordination between workshops, customers, central teams, and stakeholders.
• Identify operational gaps and implement corrective actions.
• Drive workshop performance through reviews, performance tracking, and data-driven decisions.
• Ensure adherence to SOPs, quality standards, compliance, and process guidelines.
• Optimize manpower, workshop capacity, resources, and inventory.
• Handle critical customer escalations and timely resolution.
• Work with Sales, Network, Customer Experience, Finance, HR, and Supply Chain teams.
• Identify opportunities for business expansion and improve underperforming locations.
• Conduct field visits and operational audits to ensure process compliance and service quality.
• Prepare and present weekly/monthly business performance reports.
• Build a high-performance culture with training, coaching, and development of teams.

Skills

Operations management

Team leadership

MS Excel

MIS

Performance dashboards

Job description

Job Description Zonal Head – Operations

About the Role:

We are looking for an experienced and result-oriented Zonal Head – Operations to lead and manage operations across the assigned zone. The role will be responsible for driving operational excellence, revenue growth, customer satisfaction, workshop performance, and overall business profitability across multiple locations.

The ideal candidate should have strong experience in automotive after-sales/service operations, team leadership, network management, and performance monitoring.

Key Responsibilities

• Lead and manage end-to-end operations across the assigned zone.
• Drive revenue, profitability, productivity, and operational efficiency across workshops.
• Manage and mentor Regional/Area Managers, Service Managers, and workshop teams.
• Monitor key operational metrics such as TAT, productivity, capacity utilization, CSAT, repeat percentage, conversion, and workshop profitability.
• Ensure smooth coordination between workshops, customers, central teams, and other stakeholders.
• Identify operational gaps and implement corrective and preventive action plans.
• Drive workshop performance through regular reviews, performance tracking, and data-driven decision-making.
• Ensure adherence to SOPs, quality standards, compliance, and process guidelines across all locations.
• Optimize manpower, workshop capacity, resources, and inventory to improve operational efficiency.
• Handle critical customer escalations and ensure timely resolution.
• Work closely with Sales, Network, Customer Experience, Finance, HR, and Supply Chain teams to achieve business objectives.
• Identify opportunities for business expansion and improve the performance of underperforming locations.
• Conduct regular field visits and operational audits to ensure process compliance and service quality.
• Prepare and present weekly/monthly business performance reports to senior leadership.
• Build a high-performance culture and ensure effective training, coaching, and development of teams.

Key Performance Indicators (KPIs)

• Zone Revenue & Profitability
• Workshop Productivity & Capacity Utilization
• Customer Satisfaction (CSAT)
• Turnaround Time (TAT)
• Repeat Customer Percentage
• Conversion Rate
• Workshop Quality & ComplianceManpower Productivity
• Cost Optimization
• Customer Escalation Resolution
• Network Performance & Growth

Candidate Profile

• 4–8 years of experience in operations, preferably in the automotive aftermarket, automobile service, dealership, or multi-location service industry.
• Strong experience in managing large teams and multiple locations.
• Excellent understanding of automotive service/workshop operations.
• Strong analytical and problem-solving skills.
• Demonstrated experience in achieving revenue and operational targets.
• Excellent leadership, communication, and stakeholder-management skills.
• Willingness to travel extensively across the assigned zone.
• Strong proficiency in MS Excel, MIS, and performance dashboards.

Why Join Us?

• Opportunity to lead operations across a large and growing network.
• High ownership and visibility with senior leadership.
• Opportunity to build and scale multi-location automotive operations.
• Fast-paced and growth-oriented work environment.