Zonal Fleet Manager

GVK Emergency Management and Research Institute (GVK EMRI); Gwalior District, Sagar; On-site; INR 500,000 - 700,000; Full time

Job summary

GVK EMRI, a leading public emergency service provider, seeks an experienced Operations Leader to oversee 108/102/1962 ambulance operations across multiple districts in Madhya Pradesh. You will lead 100–120 ambulance staff and EMEs, drive partner engagement, and ensure SLAs, fleet uptime, and cost controls.

The role requires a minimum of 10 years in large-scale fleet or emergency services with an MBA or BE/BTech in Mechanical/Automobile Engineering.

Qualifications

• Minimum 10 years of overall experience.
• 10 years in managing operations in large scale fleet projects or emergency services.
• MBA or BE/BTech in Mechanical/Automobile Eng.

Responsibilities

• Ensure efficiency of Operations of 108/102/1962 ambulances across 3-4 districts.
• Lead 100–120 ambulance staff and regional EMEs.
• Develop plans to engage partners and support regional expansions.
• Ensure SLA adherence, fleet uptime, and cost control.
• Interface with media to raise awareness and manage outreach.
• Oversee vehicle maintenance, repairs, servicing, and fuel utilization.
• Handle escalations from stakeholders in the district.
• Motivate field staff for smooth operations.
• Coordinate with stakeholders for brand building and service quality.
• Plan EM training programs in the territory.
• Organize public engagement events and campaigns.

Skills

Operations management

Fleet management

Team leadership

Budgeting

Education

MBA or BE/BTech in Mechanical/Automobile

Job description

Dear Candidate,

Greetings of the day!!!

Location- Bhopal/ Jabalpur/ Rewa /Gwalior/Sagar/Ujjain/Indore

Salary - 5 Lpa - 7 Lpa

Company Description:

GVK EMRI (Emergency Management and Research Institute) is the world's largest Integrated Emergency Response Services (ERS) provider, serving 40% of India's population across 10 states. As a not-for-profit organization operating in Public-Private Partnership (PPP) mode, GVK EMRI manages medical, police, and fire emergencies through its "108 Emergency Service." This service is free and delivered through state-of-the-art emergency call response centres, backed by over 2,000 ambulances. With future expansion, the company aims to cover more states and enhance its fleet to over 10,000 ambulances, ensuring robust emergency response capabilities.

Role Description:

• Responsible for efficiency of Operations of 108/102/1962 Ambulances in the assigned Cluster, comprising 3-4 districts.


• Ensure effective utilization & engagement of human resources in the Region and provide leadership to the team of EMEs and 100-120 ambulance staff in the various districts of the region.


• Develop and Implement plans for strengthening interface with the Partners in the region & play a key role in expansions and major business plans for the Region besides facilitating periodical meetings with stakeholders.


• Ensuring SLAs on time, efficiency in resource mobilization including fleet efficiency/ serviceability, response times, stake holder engagement, brand building, leading to better customer satisfaction.


• Monitoring the cost of operations and approve all expenses related to operations within the authorized limits, including employee expenses & OT.


• Interface with media with regard to operations in the Region. Develop a comprehensive plan to create awareness, like Contact programs, advertisements, organizing beneficiary meets. etc.


• Responsible for all activities related to fleet. Review vendor development, timely repair of vehicles, timely schedule servicing, optimal uptime, and optimal fuel utilization.


• Handling operations issues and escalations from key stake holders in the District.


• Responsible for handling maximum emergencies possible in the assigned territory through the optimum utilization of available resources through proper manpower planning & positioning, better fleet management to ensure maximum uptime of ambulances.


• Effectively manage and motivate Field manpower for smooth operations.


• Ensure cordial relations with the Media, conduct Press meets periodically and ensure optimal media coverage about 108 services in the assigned area of operations.


• Develop comprehensive plans to conduct EM training programs in the assigned territory


• Responsible for conducting brand awareness campaigns/activities/public engagement activities Presentations, Events, co- branding etc.

Qualifications:

• Minimum 10 years of overall experience.


• Minimum 10 years of experience in managing operations in Large Scale Fleet Projects/ Large Scale Automobile Projects / Emergency Services Projects.. Education - MBA/B.E./B.Tech. in Mechanical / Automobile Engineering

Note: A BE/B.Tech degree in Mechanical Engineering or Automobile Engineering, along with an MBA in any specialization, is mandatory for this position. Candidates who do not meet these qualification requirements are requested not to apply

Regards

HR Department