Zoho Administrator

Altois; Mumbai; Hybrid; INR 700,000 - 1,200,000; Full time

Job summary

Altois is seeking a Zoho Administrator to own the setup, configuration, and day-to-day management of our Zoho ecosystem. You will ensure HR, finance, sales, and operations teams run smoothly on Zoho and continuously improve how the tools work together.

You will configure security, workflows, and integrations, while coordinating payroll-related settings and reporting. A strong foundation in Zoho apps and Deluge scripting is required.

Qualifications

• Hands-on experience administering Zoho One and at least two Zoho apps.
• Working knowledge of Deluge scripting and Zoho Flow.
• Understanding of HR, accounting, and sales processes including GST/payroll basics.
• Experience with APIs, webhooks, and data import/export.
• Strong troubleshooting, analytical, and documentation skills.
• Clear communication and ability to train non-technical users.

Responsibilities

• Manage Zoho One: user provisioning, roles, groups, and app access.
• Configure org-wide settings, security policies, SSO, and 2FA.
• Monitor license usage and optimize allocations.
• Maintain integrations and data flow between Zoho apps.
• Configure HR workflows: attendance, leaves, shifts, onboarding/offboarding.
• Payroll configuration coordination with HR and finance for compliance.
• Generate HR reports and dashboards on key metrics.
• Configure chart of accounts, taxes, currencies, and invoicing templates.
• Set up bank feeds and approval workflows for bills/expenses.
• Support month-end and year-end closing with reporting.
• Zoho Expense/Inventory setups where applicable.
• Customize modules and pipelines in Zoho CRM; set up Desk/Projects as needed.
• Build automations using workflows, Blueprints, Zoho Flow, Deluge.

Skills

Cross-functional collaboration

Training users

Documentation

Education

Bachelor's degree in IT/CS/Business

Tools

Zoho One

Zoho CRM

Zoho Books

Zoho People

Zoho Desk

Deluge scripting

APIs

Webhooks

Zoho Flow

Job description

We're looking for a Zoho Administrator to own the setup, configuration, and day-to-day management of our Zoho ecosystem. You'll make sure our teams across HR, finance, sales, and operations can run smoothly on Zoho, and you'll keep improving how these tools work together.

Key Responsibilities

• Manage the Zoho One account: user provisioning and deprovisioning, roles, profiles, groups, and app access
  
• Configure organization-wide settings, security policies, SSO, and two-factor authentication
  
• Monitor license usage and recommend optimizations
  
• Maintain integrations and data flow between Zoho apps
  
• Configure leave policies, attendance rules, shifts, holidays, and approval workflows
  
• Set up onboarding and offboarding checklists, employee forms, and the org structure
  
• Manage payroll-related configuration and coordinate with HR and finance on statutory compliance
  
• Generate HR reports and dashboards (headcount, attrition, attendance, leave balances)
  
• Configure the chart of accounts, taxes (GST/TDS), currencies, and invoicing templates
  
• Set up bank feeds, reconciliation rules, and approval workflows for bills and expenses
  
• Support month-end and year-end closing with accurate reporting
  
• Manage Zoho Expense and Zoho Inventory setups where applicable
  

Zoho CRM, Desk, and other apps

• Customize modules, fields, layouts, pipelines, and lead-assignment rules in Zoho CRM
  
• Configure Zoho Desk, Projects, Campaigns, Recruit, or Creator based on business needs
  
• Build automations using workflows, Blueprints, Zoho Flow, and Deluge scripting
  

Automation and integration

• Design and maintain custom functions, webhooks, and API integrations (Deluge, REST APIs)
  
• Integrate Zoho with third-party tools (payment gateways, Google Workspace, Slack, WhatsApp, etc.)
  
• Identify manual processes and convert them into automated workflows
  

Support, training, and governance

• Act as first point of contact for Zoho-related issues and resolve or escalade them promptly
  
• Train employees and create user guides and SOPs
  
• Ensure data quality, backups, audit trails, and access controls
  
• Maintain documentation of all configurations and changes
  

Requirements

• Bachelor's degree in IT, Computer Science, Business, or a related field
  
• Hands‑on experience administering Zoho One and at least two of: Zoho People, Zoho Books, Zoho CRM
  
• Working knowledge of Deluge scripting, custom functions, and Zoho Flow
  
• Understanding of HR, accounting, and sales processes, including GST and payroll basics
  
• Experience with APIs, webhooks, and data import/export
  
• Strong troubleshooting, analytical, and documentation skills
  
• Clear communication and the ability to train non‑technical users
  

Preferred Qualifications

• Zoho certifications (CRM, Creator, Books, or Zoho One)
  
• Experience with Zoho Analytics, Zoho Creator, or Zoho Recruit
  
• Experience with data migration from legacy systems (Tally, Excel, other ERPs or CRMs)
  
• Familiarity with data privacy and compliance requirements
  

What Success Looks Like

• Zoho apps are configured correctly, secure, and used consistently across teams
  
• Fewer manual processes and faster turnaround on approvals and reporting
  
• Users get quick resolution and feel confident using the tools
  
• Clean data and reliable dashboards for leadership decisions