WS - Credit and Collections Specialist

WillScot; Pune District; Sur place; INR 700 000 - 1 100 000; Plein temps

Résumé du poste

WillScot INDIA PRIVATE LIMITED in Pune is seeking a Credit & Collections Associate/Sr Associate to manage a portfolio of commercial accounts and drive timely payment resolutions. The role emphasizes customer engagement, cross-functional collaboration, and risk mitigation.

The candidate will monitor aging, resolve disputes, and document interactions in SAP and Salesforce, while supporting process improvements and KPI achievement. This is an in-office role based in Pune.

Qualifications

• Strong interpersonal and communication skills; professional with customers, internal teams and leadership
• Excellent problem-solving and analytical abilities; capable of investigating account issues and driving timely resolutions
• Proficient in interpreting aging reports, account statements, and payment histories
• High attention to detail and accuracy in documenting account activity and maintaining system records
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment
• Proficient with Microsoft Excel and familiar with ERP and A/R systems such as SAP and Salesforce
• Self-motivated with a strong sense of ownership and accountability
• Collaborative mindset with the ability to work cross-functionally and contribute to team-wide goals

Responsabilités

• Handle/collect on past due customer accounts and manage a defined portfolio
• Aim for collection targets and minimize bad debt while improving DSO
• Collaborate with Sales, Billing, Operations, and Credit to resolve issues
• Monitor aging reports and payment trends; investigate unapplied payments and anomalies
• Maintain documentation of customer interactions, payment commitments and resolutions
• Participate in collections campaigns and process-improvement initiatives
• May require travel up to 5% and support in-person meetings as needed

Connaissances

Interpersonal skills

Problem solving

Analytical abilities

Interpret aging reports

Attention to detail

Multitasking

Excel proficiency

ERP / A/R systems (SAP, Salesforce)

Ownership and accountability

Cross-functional collaboration

Formation

Bachelor’s degree in finance / accounting / business administration

Outils

SAP

Salesforce

Excel

Description du poste

Select how often (in days) to receive an alert:

The Credit & Collections Specialist plays a key role in supporting the company’s working capital objectives by driving timely payment resolutions through proactive customer engagement and cross-functional collaboration. This role ensures positive customer experience while managing a portfolio of commercial accounts to reduce risk, improve cash flow, and strengthen long‑term customer relationships.

WHAT YOU'LL BE DOING:

Customer Account Management
Serve as the primary point of contact for a defined portfolio of commercial accounts, managing the full receivables lifecycle. Build and maintain strong customer relationships to ensure timely payments, understand account behaviors, and proactively address potential obstacles to resolution.

Issue Resolution & Cross-Functional Collaboration
Partner with Sales, Billing, Operations, and Credit to resolve complex issues including invoice disputes, contract misalignments, purchase order discrepancies, and tax-related questions. Escalate unresolved issues to leadership or Legal with clear documentation and thoughtful recommendations.

Risk Monitoring & Analysis
Monitor aging reports and customer payment trends to identify delinquencies or high-risk accounts. Investigate unapplied payments, short-pays, and other anomalies, and take corrective actions to mitigate financial risk.

System Documentation & Case Management
Maintain accurate, timely, and complete documentation of all customer interactions, payment commitments, and resolution outcomes within SAP and Salesforce to ensure transparency and traceability.

Performance Support & Process Improvement
Contribute to department-wide goals and initiatives by participating in collections campaigns, supporting KPI achievement, and identifying opportunities for process improvement through root cause analysis and feedback loops.

Additional Duties and Functions as assigned

EDUCATION AND QUALIFICATIONS:

Required Skills and Abilities:

• Strong interpersonal and communication skills with the ability to engage professionally with customers, internal teams, and leadership
• Excellent problem-solving and analytical abilities; capable of investigating account issues and driving timely resolutions
• Proficient in interpreting aging reports, account statements, and payment histories
• High attention to detail and accuracy in documenting account activity and maintaining system records
• Ability to manage multiple priorities in a fast‑paced, deadline‑driven environment
• Proficient with Microsoft Excel and familiar with ERP and A/R systems such as SAP and Salesforce
• Self-motivated with a strong sense of ownership and accountability
• Collaborative mindset with the ability to work cross‑functionally and contribute to team-wide goals

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds occasionally (e.g., files, documents, small office equipment).
• Ability to participate in virtual meetings and occasional in-person collaboration.
• Work environment is primarily indoors in a climate‑controlled office setting.
• May require occasional travel (<5%) for team meetings, customer and or site visits.

Work Environment

This is an in office role; not hybrid. The role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. Occasional in‑person meetings or travel to branch locations may be required for collaboration, training, or performance reviews.

Job Description – GCC- Associate/Sr Associate Collections, Pune

Willscot INDIA PRIVATE LIMITED, (NASDAQ WSC), our 4000+ people are at the heart of everything we do. In addition to providing industry‑leading pay and benefits, we provide opportunities for development and upward mobility, while investing in the communities we serve. We are the undisputed leader in providing innovative flexible workspace and portable storage solutions, serving an incredible range of customers across all industries from 240+ locations across the United States, Canada, and Mexico. Our values are our foundation. We constantly strive to diversify our teams to ensure we have the best and brightest talent. We’re deeply committed to creating an inclusive and equitable workplace where each person can contribute while being their authentic self. For more about WillScot and who we are. Build your future with us! For our GCC, we are looking for a mid‑level SAP Order to Cash Functional Analyst to work with team of SAP Functional Analysts in Design, Development, Testing, Implementation and Support of SAP Enhancements, Forms, Repors, Interfaces and Conversions.

WHAT YOU'LL BE DOING:

Key Responsibilities

• The primary focus of this position is to handle/collect on past due customer accounts.
• Manage customer portfolio of accounts. Focus on achievement of collection targets, manage Days Sales Outstanding (DSO), and minimize bad debt reserves.
• May have accounts that are high profile or classified as National Accounts.
• Follows a pre‑defined strategy, emailing or calling customers as necessary.
• Replies to customers with a sense of urgency and high customer service level.
• Escalates accounts to branches and/or management when issues arise.
• Reconciles accounts that are more complex in nature, higher volume of invoices.
• Assists in providing individual metrics.
• Drive achievement of collection targets, manage Days Sales Outstanding (DSO), and minimize bad debt reserves.
• Monitor accounts receivable aging reports and implement proactive measures for overdue accounts.
• Monitor delinquency rates and coaching collectors on ways to decrease their delinquency rates
• Collaborate with Customer Operations and Cash Application teams to ensure a seamless end‑to‑end invoicing and payment process.
• Manage customer invoice portal access, submit electronic invoices, and complete required onboarding )

EDUCATION AND QUALIFICATIONS:

• Bachelor’s degree in finance, Accounting, Business Administration, or a related field.
• 2 to 7 years of experience in collections with a focus on B2B accounts/ commercial collections /corporate customer.
• Experience of working in a Global Capability Center/ GCC/ shared services, would be an added advantage.
• Ability to work independently and make decisions in a fast‑paced environment.
• Excellent communication with fluency in English language
• High degree of attention to detail
• Ability to work independently with minimal supervision, and as part of a team with strong interpersonal skills.