Workplace Support Engineer (Level 2)

Dibber; Bengaluru; Hybrid; INR 800,000 - 1,200,000; Full time

Job summary

A global early childhood education group is hiring a Level 2 Modern Workplace Engineer in Bengaluru. This role focuses on Microsoft 365 administration, providing local and remote IT support, and managing device issues. Ideal candidates will have 5-8 years of experience in L2 support roles and strong knowledge of Microsoft 365 and Azure AD. Join us to help set the foundation for our future growth in India and contribute to making a positive impact in early childhood education.

Qualifications

• 5-8 years of experience in L2 support roles.
• Strong knowledge of Microsoft 365 and Azure AD.
• Hands-on experience with Windows OS and hardware troubleshooting.
• Understanding of business applications like Dibber App, SAP, and CRM.

Responsibilities

• Provide L2 IT support for laptops, desktops, and network issues.
• Manage user accounts and licenses in Microsoft 365.
• Troubleshoot business applications, including Dibber App.

Skills

L2 support experience

Microsoft 365 knowledge

Windows OS troubleshooting

Networking skills

Communication skills

Tools

Dibber App

Microsoft Defender

Intune

Job description

Overview

Do you dream of a job where you have every opportunity to develop and grow both professionally and personally while doing the world’s most important job?

Welcome to Dibber

Dibber is a global family-owned early childhood education group from the Nordics developing and running over 500 ECD centres and schools in 10 countries and growing strongly. Now it’s time to start our journey in India.

We develop and manage world-class Early Childhood Development (ECD) centres. The purpose – to make all children experience and believe they are valuable – brings us to work every day. We create experiences for children and their parents or guardians which have positive impact on their lives. We continuously develop pedagogy, curriculum and concepts designed with holistic child development at heart.

Dibber Pedagogy focuses on creating a learning environment for children to develop lifelong learning competencies built on attitudes, knowledge, and skills and to help them succeed in their future education, work, and life. Through every layer of the Dibber Childhood (our pedagogical framework), each child in our preschool goes on a magical learning journey.

Our Dibber Heart Culture provides a warm and inclusive atmosphere – for children and employees. We care about each other. We treat others with the kindness and respect we wish to receive. We create positive experiences, and we invest our hearts in what we do and in relationships with each other.

Are you passionate about people, a leader with a warm heart and a great communicator? Would you like to help us get a successful start in India and set the foundation for our future growth? Then this job is for you.

About the role

A Level 2 Modern Workplace Engineer responsible for Microsoft 365 administration, local/remote IT support, Device management and Dibber Applications support. This role ensures reliable IT operations, efficient user support, and effective handling of escalated technical issues.

Key Responsibilities

Local IT & Remote Support (40%)

• Provide L2 assistance for laptops, desktops, printers, and network issues.
• Troubleshoot Windows OS, VPN, Wi-Fi/LAN, and Risk alerts.
• Resolve escalated tickets and coordinate with vendors for hardware support.
• Assist with onboarding/offboarding, Intune device setup, and asset management.

Application Support (30%)

• Provide L2 troubleshooting for business applications and system integrations (Dibber App, Monitoring Tools, ITSM reporting).
• Day to day task to check number of app related tickets and assist educators and parents accordingly within SLA.
• Collect necessary details with UM on New unit opening and help them get all the details into Dibber back-office portal.
• Connect with Educators directly on Teams and help them out immediately.
• Assign feedback ticket/ Bug related ticket to Developers.
• Escalate defects to vendors while ensuring timely follow-up.
• Monitor performance, application logs, and user access issues.
• Maintain documentation including SOPs, FAQs, and troubleshooting guides.

Microsoft 365 Administration (30%)

• Manage user accounts, licenses, distribution lists, shared mailboxes, and Azure AD configurations.
• Checking Infosec mailbox for phishing related queries and address them.
• Monitoring Security Incidents and alerts in Microsoft Defender.
• Helping end users to reset passwords immediately as soon as alert is detected and blocking all Malicious URLs and IPs.
• Troubleshoot Outlook, Teams, OneDrive, and SharePoint issues.
• Handle M365 security configurations such as MFA, Conditional Access, and compliance alerts.

Required Skills

• 5-8 years of experience in L2 support roles.
• Strong knowledge of Microsoft 365 and Azure AD.
• Hands-on experience with Windows OS, networking, and hardware troubleshooting.
• Understanding of business applications (Dibber App/SAP/CRM).
• Good communication and problem-solving skills.

Preferred Skills

• PowerShell scripting experience, Intune Device Enrollment with AutoPilot
• Familiarity with ITIL practices.

Work Mode

• Primarily hybrid (3 days) in Bangalore office from Monday to Friday.