Client Visit Experience - Executive

JLL; Pune District; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Jones Lang LaSalle Incorporated, Mumbai/Pune, seeks a Client Visit Experience Executive to manage end-to-end client visit experiences in a corporate workplace. You will coordinate executive visits, ensure floor readiness, and collaborate with reception, facilities, security, and catering to deliver exceptional hospitality.

The role requires 2+ years in Hospitality, Events, or Workplace Experience, with strong communication and relationship-building skills. On-site in Mumbai/Pune; 48 weekly hours.

Qualifications

• Bachelor's Degree in Hospitality Management, Hotel Management, Event Management, or related field.
• 2+ years in Hospitality, Corporate Events, Client Experience, Workplace Experience, Guest Relations, or Front-of-House Operations.
• Experience managing corporate events, VIP visits, leadership visits, or client engagement programs.
• Background in Hospitality, Workplace Experience, Corporate Offices, Business Parks, Premium Hotels, or Event Management preferred.

Responsibilities

• Manage and coordinate client visits, leadership visits, and executive walkthroughs.
• Ensure workplace and floor readiness prior to all client engagements and events.
• Coordinate with internal teams, vendors, reception, facilities, security, and catering for seamless visitor experiences.
• Support planning and execution of corporate events, town halls, leadership meetings, and special visits.
• Act as the primary contact for visiting clients and stakeholders during schedules.
• Conduct pre-event and post-event reviews to ensure service excellence.
• Maintain high standards of workplace presentation, hospitality, and customer service.
• Prepare visit itineraries, schedules, visitor reports, and feedback summaries.
• Handle last-minute requests and operational challenges with professionalism.
• Build positive relationships with clients, business leaders, and internal stakeholders.

Skills

Client facing

Event coordination

Stakeholder management

Hospitality experience

Communication

Multitasking

Education

Bachelor's Degree in Hospitality Management

Job description

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Client Visit Experience Executive

Location: Hinjewadi - Pune/Airoli - Mumbai
Department: Workplace Experience / Hospitality Services

About the Role

JLL is looking for a highly professional and customer-focused Client Visit Experience Executive to manage end-to-end client visit experiences within a corporate workplace environment. The role will be responsible for coordinating executive visits, managing event logistics, ensuring floor readiness, engaging with stakeholders, and delivering an exceptional hospitality experience for clients, leadership teams, and visitors.

Key Responsibilities

• Manage and coordinate client visits, leadership visits, and executive walkthroughs.
• Ensure workplace and floor readiness prior to all client engagements and events.
• Coordinate with internal teams, vendors, reception, facilities, security, and catering teams to deliver seamless visitor experiences.
• Support planning and execution of corporate events, town halls, leadership meetings, and special visits.
• Act as the primary point of contact for visiting clients and stakeholders during scheduled visits.
• Conduct pre-event and post-event reviews to ensure service excellence.
• Maintain high standards of workplace presentation, hospitality, and customer service.
• Prepare visit itineraries, schedules, visitor reports, and event feedback summaries.
• Handle last-minute requests and operational challenges with professionalism and urgency.
• Build positive relationships with clients, business leaders, and internal stakeholders.

Qualifications

• Bachelor's Degree in Hospitality Management, Hotel Management, Event Management, or a related field.

Experience

• Minimum 2+ years of experience in Hospitality, Corporate Events, Client Experience, Workplace Experience, Guest Relations, or Front-of-House Operations.
• Experience managing corporate events, VIP visits, leadership visits, or client engagement programs.
• Candidates from Hospitality, Workplace Experience, Corporate Offices, Business Parks, Premium Hotels, or Event Management backgrounds are preferred.

Preferred Candidate Profile

• Strong exposure to client-facing roles and event coordination.
• Excellent verbal and written communication skills.
• Highly presentable, polished, and professional demeanor.
• Strong stakeholder management and relationship-building capabilities.
• Ability to manage multiple activities simultaneously in a fast-paced environment.
• Customer-centric mindset with exceptional attention to detail.

Key Skills

• Client & Visitor Experience Management
• Corporate Event Coordination
• Stakeholder Management
• Workplace Hospitality
• Executive/VIP Visit Management
• Floor & Facility Readiness
• Communication & Presentation Skills
• Problem Solving & Multitasking

Location:

On-site –Mumbai, MH, Pune, MH

Scheduled Weekly Hours:

48

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.